Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.
At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated Customer Success Co-Ordinator for our Golf Pro & Indoor customers in the North of England and into Scotland.
Are you our new Customer Success Manager for Trackman Golf?
You will work closely with the Regional Sales Director, Sales Representatives, Customers, and Trackman Headquarter personnel including global product owners. Your main responsibilities will be to:
Support our new customers with training, education, and 1st level technical support.
Develop business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets.
Assist our customers in the planning and execution of successful launch events for indoor golf centres.
Help build our community of operators through events and workshops.
Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product.
Activities should include but not be limited to:
Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem.
On-going email/phone/in-person communication to customers with software updates and other key information.
1st line of Aftersales support for customers following install and training.
Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue, and overall engagement.
Help commercial customers with marketing material and initiatives both at the time of launch and on an ongoing basis.
Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators.
Collate success stories and feedback from venues to support future sales.
Conduct meetings and updates to share the latest information with owners and staff at commercial venues.
Help with marketing activations with golf governing bodies, partners, and buying groups.
Lead the referral program for operators to recommend future clients.
The ideal candidate:
Home/Office in North of England.
Driver's License and access to own vehicle (expenses paid).
Fluent in English language.
Relevant sales, marketing, or customer facing support experience, ideally in Golf or Sports related business.
Experience working in a customer facing role.
Experience in international companies and/or golf sector.
Ability to analyse problems and provide well thought through solutions.
Hands-on, self-driven, opportunity-seeking, respected, and responsible person.
Strong growth ambitions, holds an entrepreneurial mindset.
Works independently, but is also a team player who shares feedback and helps when required.
Willingness to work 'Out of hours' on weekends and evenings when necessary.
You can expect in-region travel, 70%-75% of the time, specifically on-site, and occasional European travel required.
We offer:
A competitive compensation and performance bonus package.
90% fixed 10% bonus related salary.
The chance to work with a dynamic and global team.
The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.
Travel expenses at local rates.
Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work.
Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.
Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.
Share our Passion!
For additional information about the position, please contact Mike Lea, Sales Director – UK, Ireland & Middle East at MLE@trackman.com. Applications are continuously assessed, so please send your application as soon as possible.
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