Front Desk Associate - OneCoWork Winckley Square at OneCoWork
At OneCoWork, we are on a mission to bring joy to the world of work. By living our values of Passion, Inclusivity, Diversity and Ambition we provide a complete workplace experience for modern professionals. We’re looking for a Front Desk Associate to join our team at OneCoWork Winckley Square and help us in creating an incredible environment for our members while overseeing the day-to-day building operations. As a Front Desk Associate, you will play a pivotal role by managing front desk tasks, ensuring member satisfaction, and providing excellent customer service. At OneCoWork, you will: Front Desk & Daily Operations Be a focal point for members of the entire community within OneCoWork Winckley Square. Manage the daily opening, set up and closing of the building (lights, meeting rooms, coffee machine, etc) as required. Assist the maintenance team by reporting any issues and hence maintaining the building in full operational capacity. Handle incoming mail and packaging and distribute to members as necessary. Manage the front desk for walk-ins, security and any issues that may arise. First point of contact for phone calls and opening the door. Process payments from members for services such as room bookings, membership renewals, or additional services. Maintain CRM and data sources up to date for reporting to management team. Events & Community Research and propose new events and networking opportunities for our member community. Create a warm ambience for our members, going above and beyond to provide the extra touch of customer service; the little things matter most! Manage social events for our members. Create and maintain the office/event calendar. Engage in the sales process by leading unscheduled sales tours of our spaces. Provide an exceptional onboarding experience to maximise customer retention. What we’re looking for: Customer service, front desk and hospitality experience are preferred but not necessary. Strong verbal and written communication skills. Exceptional organisational and multitasking skills. A passion for entrepreneurial communities and dynamic environments. Proficient in computer skills, including Excel and Outlook. Availability to work onsite from Monday to Friday. Weekend availability may be required occasionally. Benefits of working with us: Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge! Direct access to the leadership team that will make an effort to help with your growth and development. We’re a coworking space, meaning great minds in all corners. Afterwork events (motivational, educational speakers, sponsored company events).
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At OneCoWork, we are on a mission to bring joy to the world of work. By living our values of Passion, Inclusivity, Diversity and Ambition we provide a complete workplace experience for modern professionals. We’re looking for a Front Desk Associate to join our team at OneCoWork Winckley Square and help us in creating an incredible environment for our members while overseeing the day-to-day building operations. As a Front Desk Associate, you will play a pivotal role by managing front desk tasks, ensuring member satisfaction, and providing excellent customer service. At OneCoWork, you will: Front Desk & Daily Operations Be a focal point for members of the entire community within OneCoWork Winckley Square. Manage the daily opening, set up and closing of the building (lights, meeting rooms, coffee machine, etc) as required. Assist the maintenance team by reporting any issues and hence maintaining the building in full operational capacity. Handle incoming mail and packaging and distribute to members as necessary. Manage the front desk for walk-ins, security and any issues that may arise. First point of contact for phone calls and opening the door. Process payments from members for services such as room bookings, membership renewals, or additional services. Maintain CRM and data sources up to date for reporting to management team. Events & Community Research and propose new events and networking opportunities for our member community. Create a warm ambience for our members, going above and beyond to provide the extra touch of customer service; the little things matter most! Manage social events for our members. Create and maintain the office/event calendar. Engage in the sales process by leading unscheduled sales tours of our spaces. Provide an exceptional onboarding experience to maximise customer retention. What we’re looking for: Customer service, front desk and hospitality experience are preferred but not necessary. Strong verbal and written communication skills. Exceptional organisational and multitasking skills. A passion for entrepreneurial communities and dynamic environments. Proficient in computer skills, including Excel and Outlook. Availability to work onsite from Monday to Friday. Weekend availability may be required occasionally. Benefits of working with us: Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge! Direct access to the leadership team that will make an effort to help with your growth and development. We’re a coworking space, meaning great minds in all corners. Afterwork events (motivational, educational speakers, sponsored company events).
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