Contracts Manager

My client is a friendly, well-established company committed to providing an excellent service, great value for money, and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 400 customers across Southern England. Despite their fast growth, they still care about every customer and every contract. Their sites include schools, offices, medical, and leisure facilities. They pride themselves on their attention to detail and delivery of a thorough, reliable high-quality service. To help drive their continued growth, they are looking to recruit a Contracts Manager to join their team. The role centers on Swindon and the surrounding areas. Reporting to one of their Operations Managers, you will be responsible for the site management and smooth running of around 30–40 customer sites. The portfolio is mixed and includes schools, offices, leisure, and medical sites. This will involve the ongoing management of up to 40–60 part-time cleaning staff, the recruitment and training of new staff where required, and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service. Key Responsibilities Include: Performing regular site audits with customers Maintaining regular customer contact and ensuring continuous customer satisfaction Ensuring the highest standards of cleanliness are maintained at all customer sites Recruitment and management of cleaning staff Ensuring health and safety standards are maintained at all times Maintaining regular contact with site teams to ensure awareness of site-specific requirements Planning, facilitating, and monitoring ongoing training for site operatives Providing feedback on performance and taking responsibility for managing issues that may arise Ensuring sufficient amounts of cleaning equipment, materials, and consumables on site Ensuring customer sites are fully manned, including absence and holiday cover Submitting fortnightly pay-sheets and other administration such as holiday forms, and carrying out payroll tasks Carrying out any other duties that are required as directed by the Operations Manager Attending regular meetings with the Regional Manager and Ops Director at their head office in Berkshire The ideal candidate will: Reside within the area that the role covers Have a

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