Join Our Talent Community - Customer Support Representative
Apply locations: Reading Office
Time type: Full time
Posted on: Posted 30+ Days Ago
First Things First - What We Can Offer You
Excellent salary and benefits package
Private health insurance with Vitality
Company pension scheme
A generous annual leave entitlement plus a personal leave entitlement
A discounts and cash back scheme
A one-off Home Office Allowance
24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Cycle to work scheme via Cyclescheme
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
Simscout referral scheme - earn £££ if you refer a friend to work here
Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
Opportunities for career progression and development
Casual dress and relaxed office environment
The Job
As a Customer Support Representative, you will professionally engage with Simpro Group customers, clients, and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing changes. In this role, you will provide technical support, answer questions, check billing issues, and more.
The Customer Support Representative role provides a fantastic opportunity to learn and sharpen your customer service skills. This is a unique opportunity to work with a growing, energetic team and a product that customers love.
This is a full-time salaried position. Days of work are typically Monday through Friday with various shifts available. The schedule is subject to change if it is determined additional coverage is needed.
What You’ll Do
Deal directly with customers either by telephone, chat support, or email.
Respond promptly to customer inquiries.
Listen to customers’ questions and concerns, and provide answers or responses.
Provide information about products and services.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken.
Work with the team to ensure all inbound support and sales communications are replied to within 10 minutes during business hours and within 1 hour during evenings, weekends, or holidays.
Maintain a positive, enthusiastic helping tone at all times.
Look for and suggest potential process improvement items in an effort to help move the entire company forward.
Perform in a manner that will prevent errors and omissions.
Provide advisory support and assistance to the department supervisor as needed.
Participate in additional learning or educational activities to stay up-to-date on the latest developments, trends, and regulations in the SaaS (Software as a Service) industry.
Provide administrative assistance and support.
Other duties as assigned.
What You’ll Bring
Excellent customer service skills, communication, negotiation, and relationship-building skills.
The ability to empathize and understand the needs of clients.
A polite and friendly telephone manner.
A self-starter demonstrating resourcefulness and ability to use initiative.
Strong troubleshooting, problem-solving, and effective questioning skills.
An eagerness and enthusiasm to learn, along with the ability to learn quickly.
Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules.
An understanding or insight into trades industries would be a big advantage.
A good understanding of cloud-based technologies and systems.
Core values required of all Simpro, AroFlo, & Clockshark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
#J-18808-Ljbffr
Apply locations: Reading Office
Time type: Full time
Posted on: Posted 30+ Days Ago
First Things First - What We Can Offer You
Excellent salary and benefits package
Private health insurance with Vitality
Company pension scheme
A generous annual leave entitlement plus a personal leave entitlement
A discounts and cash back scheme
A one-off Home Office Allowance
24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Cycle to work scheme via Cyclescheme
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
Simscout referral scheme - earn £££ if you refer a friend to work here
Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
Opportunities for career progression and development
Casual dress and relaxed office environment
The Job
As a Customer Support Representative, you will professionally engage with Simpro Group customers, clients, and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing changes. In this role, you will provide technical support, answer questions, check billing issues, and more.
The Customer Support Representative role provides a fantastic opportunity to learn and sharpen your customer service skills. This is a unique opportunity to work with a growing, energetic team and a product that customers love.
This is a full-time salaried position. Days of work are typically Monday through Friday with various shifts available. The schedule is subject to change if it is determined additional coverage is needed.
What You’ll Do
Deal directly with customers either by telephone, chat support, or email.
Respond promptly to customer inquiries.
Listen to customers’ questions and concerns, and provide answers or responses.
Provide information about products and services.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken.
Work with the team to ensure all inbound support and sales communications are replied to within 10 minutes during business hours and within 1 hour during evenings, weekends, or holidays.
Maintain a positive, enthusiastic helping tone at all times.
Look for and suggest potential process improvement items in an effort to help move the entire company forward.
Perform in a manner that will prevent errors and omissions.
Provide advisory support and assistance to the department supervisor as needed.
Participate in additional learning or educational activities to stay up-to-date on the latest developments, trends, and regulations in the SaaS (Software as a Service) industry.
Provide administrative assistance and support.
Other duties as assigned.
What You’ll Bring
Excellent customer service skills, communication, negotiation, and relationship-building skills.
The ability to empathize and understand the needs of clients.
A polite and friendly telephone manner.
A self-starter demonstrating resourcefulness and ability to use initiative.
Strong troubleshooting, problem-solving, and effective questioning skills.
An eagerness and enthusiasm to learn, along with the ability to learn quickly.
Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules.
An understanding or insight into trades industries would be a big advantage.
A good understanding of cloud-based technologies and systems.
Core values required of all Simpro, AroFlo, & Clockshark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
#J-18808-Ljbffr
