Loans Specialist KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Chief Manufacturing and Supply Officer | 3 month FTC A global leader in the medical device and technology industry, for more than 100 years Olympus has focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.
Olympus UK & Ireland (UI) is one of the largest, and most profitable regions in EMEA. As both a Legal Manufacturer and Sales Center, we have a passionate and committed workforce of almost 1,000 people developing and advancing our medical technologies, and supporting both public (NHS/HSE) and private healthcare customers across the region.
Your responsibilities
The Loan Specialist is part of the Medical Service Business Unit (MSBU) comprising of Field Service Engineers, Service Contract Sales, Uptime Support, Service Engineering and Field Service Coordination. As a Loan Specialist, you will have overall responsibility of managing the service loan inventory, ensuring it is utilised to its full capacity, extending the quality of service delivered to the customer and to maximising efficiency and profitability. You will be skilled in building strong customer relationships, and compiling and presenting complex data, to continuously improve the Service loan performance. Reporting and Data Analysis Implement and work to all applicable regulatory and quality requirements. Regularly review and ensure achievement of KPIs indicating the strategic and operational performance of Loan function across the Region. Present performance and budget data, tell the story with data, to internal stakeholders. Deliver accurate work demand forecasting and appropriate resource utilization to allow effective delivery of Loan services in a consistent way across the Region. Budgeting and forecasting inventory as part of the annual planning process including additions and disposals. Provide robust and accurate reporting of loan performance to the business within agreed timescales. Manipulation of large data sets using Excel and Qlikview. Work alongside Business Systems to develop reports. Undertake ad hoc analysis as and when required. Customer Experience Continuously review process and direction to ensure we are adapting to changing customer and business needs and review trends to monitor and improve operational performance. Set and deploy cross-team objectives, action planning and support CSM improvements. Overall responsibility for and management of loan inventory, including audits and ensuring all servicing is completed and up to date. Proactive prioritisation of customer repairs based on uptime and loan inventory projections. Proactive contribution to operational meetings and customer visits. Committed to driving continuous improvement within the loans service delivery function. Qualifications
Relevant Customer Service &/ or Business Administration qualification – desirable though not essential. Previous experience working in a complex administrative role essential. Experience of managing and delivering process improvements and knowledge of continuous improvement. Experienced in working with and analysing large data sets. Prior experience being a part of a customer support team and understanding the needs of a customer. Experience of collaborating with peers and forming agreements across cross-functional teams. Demonstrates high levels of integrity in dealings with external & internal customers. Strong working knowledge of Microsoft Excel and PowerPoint. Experience of stock management advantageous. Experience of working to and achieving targets. Basic knowledge of medical and surgical products advantageous. Core Values
Patient Focus - We put patients at the heart of everything. Integrity - We do the right thing. Innovation - We look for new ways to make things better. Impact - We take accountability and get things done. Empathy - We care for one another and work together. Benefits
In addition to a competitive salary, you will receive a generous annual leave entitlement. You will be eligible to receive private medical cover. Comprehensive company pension scheme. You will receive an annual health check with BUPA, funded by us. Employee Assistance Program to support your health, mental and emotional-wellbeing. At our HQ, we have a subsidised staff restaurant and free parking. Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers. Further information:
Valuing diverse perspectives and lifestyles is closely aligned with our core values. We would therefore like to encourage all candidates to apply - regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.
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The Loan Specialist is part of the Medical Service Business Unit (MSBU) comprising of Field Service Engineers, Service Contract Sales, Uptime Support, Service Engineering and Field Service Coordination. As a Loan Specialist, you will have overall responsibility of managing the service loan inventory, ensuring it is utilised to its full capacity, extending the quality of service delivered to the customer and to maximising efficiency and profitability. You will be skilled in building strong customer relationships, and compiling and presenting complex data, to continuously improve the Service loan performance. Reporting and Data Analysis Implement and work to all applicable regulatory and quality requirements. Regularly review and ensure achievement of KPIs indicating the strategic and operational performance of Loan function across the Region. Present performance and budget data, tell the story with data, to internal stakeholders. Deliver accurate work demand forecasting and appropriate resource utilization to allow effective delivery of Loan services in a consistent way across the Region. Budgeting and forecasting inventory as part of the annual planning process including additions and disposals. Provide robust and accurate reporting of loan performance to the business within agreed timescales. Manipulation of large data sets using Excel and Qlikview. Work alongside Business Systems to develop reports. Undertake ad hoc analysis as and when required. Customer Experience Continuously review process and direction to ensure we are adapting to changing customer and business needs and review trends to monitor and improve operational performance. Set and deploy cross-team objectives, action planning and support CSM improvements. Overall responsibility for and management of loan inventory, including audits and ensuring all servicing is completed and up to date. Proactive prioritisation of customer repairs based on uptime and loan inventory projections. Proactive contribution to operational meetings and customer visits. Committed to driving continuous improvement within the loans service delivery function. Qualifications
Relevant Customer Service &/ or Business Administration qualification – desirable though not essential. Previous experience working in a complex administrative role essential. Experience of managing and delivering process improvements and knowledge of continuous improvement. Experienced in working with and analysing large data sets. Prior experience being a part of a customer support team and understanding the needs of a customer. Experience of collaborating with peers and forming agreements across cross-functional teams. Demonstrates high levels of integrity in dealings with external & internal customers. Strong working knowledge of Microsoft Excel and PowerPoint. Experience of stock management advantageous. Experience of working to and achieving targets. Basic knowledge of medical and surgical products advantageous. Core Values
Patient Focus - We put patients at the heart of everything. Integrity - We do the right thing. Innovation - We look for new ways to make things better. Impact - We take accountability and get things done. Empathy - We care for one another and work together. Benefits
In addition to a competitive salary, you will receive a generous annual leave entitlement. You will be eligible to receive private medical cover. Comprehensive company pension scheme. You will receive an annual health check with BUPA, funded by us. Employee Assistance Program to support your health, mental and emotional-wellbeing. At our HQ, we have a subsidised staff restaurant and free parking. Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers. Further information:
Valuing diverse perspectives and lifestyles is closely aligned with our core values. We would therefore like to encourage all candidates to apply - regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.
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