Main area Clinical Code Systems Grade NHS AfC: Band 6 Contract Fixed term: 15 months (Contract to March 2026) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 276-6855373-AC
Site Queen Victoria Hospital Town East Grinstead Salary £37,338 - £44,962 per annum Salary period Yearly Closing 05/01/2025 23:59
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
tailored personal development to support career aspirations, including accredited clinical and management development programmes
flexible working arrangements for a work-life balance that suits you and your needs
a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
Due to a secondment an exciting opportunity has arisen within the Clinical Systems Team for the role of System Improvement and Delivery Lead.
Main duties of the job
The System Improvement and Delivery Lead role will support the Clinical Systems Team and the Information and Data Quality Analyst to manage the coordination of a range of projects and process improvement initiatives. Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Detailed job description and main responsibilities
The post holder will report to the Clinical Systems Manager, and will work closely with and receive work packages from the Clinical Systems Manager and Information and Data Quality Analyst to ensure that the work stream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery. Person specification
Qualifications
Educated to degree level or specialist knowledge in this field through practical experience Evidence of ongoing learning and development Experience
Experience of working with patient or customer focussed IT based systems Clinical application testing experience Experience of using service desk software for call logging and incident management Training and testing experience Experience of working with Dedalus Clinicom/PatientCentre Knowledge
Understanding of customer/user issues and how they impact on use of IT systems Data quality standards applicable to the data and processes being supported Knowledge and awareness of different systems used within an NHS Trust Understanding of Information Governance issues when using patient based systems Understanding of issues affecting clinical services. Skills
Skills in using a patient or customer focussed IT system. Advanced keyboard skills and ability to use personal computer software for the majority of the day including Microsoft applications, most notably Excel and Access Communication with users and colleagues by telephone, in writing and face-to-face. Attention to detail and accuracy Ability to act on own initiative, self-motivate and prioritise workload. Ability to liaise with all levels of staff and disciplines in the Trust. Attributes
Able to work well as part of a team Positive and enthusiastic attitude Able to support and encourage others The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment. Employer certification / accreditation badges #J-18808-Ljbffr
The System Improvement and Delivery Lead role will support the Clinical Systems Team and the Information and Data Quality Analyst to manage the coordination of a range of projects and process improvement initiatives. Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Detailed job description and main responsibilities
The post holder will report to the Clinical Systems Manager, and will work closely with and receive work packages from the Clinical Systems Manager and Information and Data Quality Analyst to ensure that the work stream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery. Person specification
Qualifications
Educated to degree level or specialist knowledge in this field through practical experience Evidence of ongoing learning and development Experience
Experience of working with patient or customer focussed IT based systems Clinical application testing experience Experience of using service desk software for call logging and incident management Training and testing experience Experience of working with Dedalus Clinicom/PatientCentre Knowledge
Understanding of customer/user issues and how they impact on use of IT systems Data quality standards applicable to the data and processes being supported Knowledge and awareness of different systems used within an NHS Trust Understanding of Information Governance issues when using patient based systems Understanding of issues affecting clinical services. Skills
Skills in using a patient or customer focussed IT system. Advanced keyboard skills and ability to use personal computer software for the majority of the day including Microsoft applications, most notably Excel and Access Communication with users and colleagues by telephone, in writing and face-to-face. Attention to detail and accuracy Ability to act on own initiative, self-motivate and prioritise workload. Ability to liaise with all levels of staff and disciplines in the Trust. Attributes
Able to work well as part of a team Positive and enthusiastic attitude Able to support and encourage others The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment. Employer certification / accreditation badges #J-18808-Ljbffr
