Vacancy Name:
Customer Services Executive - Transfers Vacancy No:
VN1580 Employment Type:
Full-Time Primary Work Location:
People's Partnership - HQ Description:
People's Partnership have an exciting opportunity to join our growing team as an Administrator in our Customer service team.
This role is a hybrid opportunity with the successful candidate working both at home and in the office once fully trained.
Main Purpose: To deliver excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People’s Partnership. Build and maintain customer's trust and confidence to maximise customer, advisor and third-party satisfaction and retention. Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly culture and principles within own job role.
Key Responsibilities:
Manage all customer activities across a range of products and processes, to ensure exceptional levels of service are delivered continually in line with agreed service standards. Identify, escalate and analyse customer problems/complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly. Support and promote People’s Partnership and the People’s Pension proposition by proactively developing good working relationships with Customers, Strategic Business Partners, Advisors and Third Parties. Support opportunities to retain business, by understanding fully what a customer is asking for and provide a tailored response. Provide coaching and technical support to colleagues, using and sharing product, process and system knowledge.
What sort of person are we looking for? Our team focus on delivering excellent customer service and support in every interaction – which could be on the phone, email, or webchat. You’re enthusiastic, accurate and organised, and passionate about helping people.
What are the working hours? We are open 08.30am – 6.00pm Monday to Friday, and you’ll be working 7 hour shifts within that timeframe. While you’re in training and learning the role, we’d like you in office so that we can provide the right support and training. After you’ve been formally signed off and are performing in line with expectations then we’ll be happy to support hybrid working.
What you can expect if you work with us: Rewards scheme with discounts on supermarkets, cinema tickets, and many more retail outlets. Starting salary of £25k per annum. Bonus opportunities. 25 days holiday + bank holidays + birthday off. Training and development – and lots of it. Access to a free onsite gym and a personal trainer. No working weekends or evenings. Subsidised canteen – huge variety of hot and cold food - and a pool table!
We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone. We are committed to supporting your health and wellbeing, a flexible work-life balance and amazing career development opportunities. #J-18808-Ljbffr
Customer Services Executive - Transfers Vacancy No:
VN1580 Employment Type:
Full-Time Primary Work Location:
People's Partnership - HQ Description:
People's Partnership have an exciting opportunity to join our growing team as an Administrator in our Customer service team.
This role is a hybrid opportunity with the successful candidate working both at home and in the office once fully trained.
Main Purpose: To deliver excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People’s Partnership. Build and maintain customer's trust and confidence to maximise customer, advisor and third-party satisfaction and retention. Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly culture and principles within own job role.
Key Responsibilities:
Manage all customer activities across a range of products and processes, to ensure exceptional levels of service are delivered continually in line with agreed service standards. Identify, escalate and analyse customer problems/complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly. Support and promote People’s Partnership and the People’s Pension proposition by proactively developing good working relationships with Customers, Strategic Business Partners, Advisors and Third Parties. Support opportunities to retain business, by understanding fully what a customer is asking for and provide a tailored response. Provide coaching and technical support to colleagues, using and sharing product, process and system knowledge.
What sort of person are we looking for? Our team focus on delivering excellent customer service and support in every interaction – which could be on the phone, email, or webchat. You’re enthusiastic, accurate and organised, and passionate about helping people.
What are the working hours? We are open 08.30am – 6.00pm Monday to Friday, and you’ll be working 7 hour shifts within that timeframe. While you’re in training and learning the role, we’d like you in office so that we can provide the right support and training. After you’ve been formally signed off and are performing in line with expectations then we’ll be happy to support hybrid working.
What you can expect if you work with us: Rewards scheme with discounts on supermarkets, cinema tickets, and many more retail outlets. Starting salary of £25k per annum. Bonus opportunities. 25 days holiday + bank holidays + birthday off. Training and development – and lots of it. Access to a free onsite gym and a personal trainer. No working weekends or evenings. Subsidised canteen – huge variety of hot and cold food - and a pool table!
We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone. We are committed to supporting your health and wellbeing, a flexible work-life balance and amazing career development opportunities. #J-18808-Ljbffr
