What to Expect
We are recruiting for a Service Desk Coordinator to join our fantastic Managed Services department in Woking. As the Service Desk Coordinator you will provide a high quality, efficient and friendly service to all McLaren employees and external contacts that contact the Service Desk.
What You'll Do
Ensuring customers are kept fully advised on progress of all work requests and ensure the services team is always briefed.
Assisting the services team to achieve resolution of reactive and planned work orders within agreed timescales and achieve customer satisfaction across the business.
Inputting and updating service desk data and prepare activity reports as needed.
Maintaining continuity of service of the service desk in liaison with colleagues.
Planning of key events/visits around the facility.
Filing and document control duties.
Recording and communicating issues concerned with the whole operation of the building.
What You'll Bring
Previous customer service & admin experience is essential
Be able to work effectively in a team
Excellent interpersonal and communication skills.
A ‘can do’ attitude and determination to deliver service excellence
Ability to develop good working relationships
Ability to work under pressure and prioritise tasks accordingly
Good IT skills
Proactive quick thinker for problem resolution
What We'll Do for You
We offer a wide – ranging benefits package, which includes:
Structured career development framework
25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
Enhanced company pension scheme
Discretionary annual bonus award
Private medical insurance and health cash plan
Life assurance 4x your basic salary
Ability to apply for a sabbatical of up to one year after only two years’ service
Benefits you can adapt to your lifestyle, such as discounted shopping
Generous parental leave policies including market leading maternity leave
Tax efficient nursery scheme benefit
A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
Friends and family day
Opportunities to experience our fantastic cars
Qualifying criteria applies
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
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