Medical Secretary Band 3 - Diabetes and Endocrine
We are looking for a highly motivated individual to become part of our expanding Diabetes and Endocrine Secretarial Team at Pilgrim Hospital. The Medical Secretary is the hub of effective patient administration in the Business Unit and underpins the patient journey by supporting our clinical teams in delivering a high quality of patient care as well as making a difference to the patients journey. The effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder will report to the Specialty Co-ordinator and ensure the CQUIN typing target and validation is completed accurately and in a timely manner.
Main duties of the job
Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary, minutes of committees/meetings attended by their Consultant.
Prospectively 'pulls' patients through their pathways to minimise delays, escalating potential capacity issues and solutions to Specialty Co-ordinator for discussion / approval with the Consultant team.
Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator for discussion with the Consultant to avoid delays in patient pathways.
Deal with enquiries by letter/fax/e-mail/telephone from patients, GP's other hospitals, police, solicitors (via medical records/legal department) other consultants and management.
Person Specification Qualifications
Typing and/or Word/Text Processing Skills
Proficient in English both written and oral even if not your preferred language
Text Word processing & audio skills to RSA II or equivalent.
GCSE or other equivalent qualification in at least four subjects that include Mathematics and English.
Business Admin NVQ II or equivalent or willing to work towards this while in role
AMSPAR - Medical Terminology Certificate
Previous Experience
Previous experience in office environment.
Diary Management
Experience of working in a large healthcare organisation
Some knowledge of Careflow system
Some knowledge of 18 week RTT
Skills
Ability to complete tasks accurately and efficiently.
Ability to work on own initiative and prioritise workload to achieve deadlines.
Good written and verbal communication skills.
Ability and confidence to communicate at all levels.
Competent Microsoft Office User
Ability to operate office equipment, e.g. MS Teams, shared drive access, emails etc.
Knowledge/Awareness of key values and behaviours in line with the Trust framework
Specific Requirements
Conscientious in standard of work produced.
Ability to work to tight deadlines and as part of a team.
Clear understanding of the importance of confidentiality.
Commitment to work towards recognised qualifications as appropriate
Ability to work from their own initiative
Adaptable to change
Readiness to try new things
Ability to recognise when to seek appropriate assistance from colleagues.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Main duties of the job
Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary, minutes of committees/meetings attended by their Consultant.
Prospectively 'pulls' patients through their pathways to minimise delays, escalating potential capacity issues and solutions to Specialty Co-ordinator for discussion / approval with the Consultant team.
Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator for discussion with the Consultant to avoid delays in patient pathways.
Deal with enquiries by letter/fax/e-mail/telephone from patients, GP's other hospitals, police, solicitors (via medical records/legal department) other consultants and management.
Person Specification Qualifications
Typing and/or Word/Text Processing Skills
Proficient in English both written and oral even if not your preferred language
Text Word processing & audio skills to RSA II or equivalent.
GCSE or other equivalent qualification in at least four subjects that include Mathematics and English.
Business Admin NVQ II or equivalent or willing to work towards this while in role
AMSPAR - Medical Terminology Certificate
Previous Experience
Previous experience in office environment.
Diary Management
Experience of working in a large healthcare organisation
Some knowledge of Careflow system
Some knowledge of 18 week RTT
Skills
Ability to complete tasks accurately and efficiently.
Ability to work on own initiative and prioritise workload to achieve deadlines.
Good written and verbal communication skills.
Ability and confidence to communicate at all levels.
Competent Microsoft Office User
Ability to operate office equipment, e.g. MS Teams, shared drive access, emails etc.
Knowledge/Awareness of key values and behaviours in line with the Trust framework
Specific Requirements
Conscientious in standard of work produced.
Ability to work to tight deadlines and as part of a team.
Clear understanding of the importance of confidentiality.
Commitment to work towards recognised qualifications as appropriate
Ability to work from their own initiative
Adaptable to change
Readiness to try new things
Ability to recognise when to seek appropriate assistance from colleagues.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
