"Join our dynamic team at The Ryan Medical Centre! We're seeking an enthusiastic individual who thrives under pressure to be a valuable part of our reception team. Your passion for excellence is what we need!"
Main duties of the job
Greeting patients on arrival ensuring patients are checked in manually Answering the telephone, dealing with enquiries following a clinical care navigation system Making appointments, including telephone, follow-up, and urgent appointments Dealing with messages from patients/clinicians or external bodies and taking appropriate action where required Recording requests for home visits and ensuring that they are passed onto the duty doctor on call Safe handling of patient files, maintaining confidentiality at all times Filing medical records Scanning hospital reports and letters, ensuring that the scanning of patient correspondence is kept up to date Carrying out patient/GP Registrar surveys Being responsible for the call and recall of patient lists as instructed by the practice manager Assisting with QoF and Enhanced Services reporting and planning, including searches, recalls, and coding About us
We are a GP Practice made up of a dedicated team of healthcare professionals and support staff. Our clinical team includes five GP Partners, one Salaried GP, and one Retainer GP, alongside skilled Nurse Practitioners, Practice Nurses, and Healthcare Assistants. Complementing this is our large and efficient administrative team, which encompasses Care Navigators, Prescription Clerks, Medical Secretaries, a Recall Team, Administrators, a Clinical Coding Team, and Medical Summarisers. Our operations are overseen by an experienced management team consisting of the Practice Manager and Deputy Practice Manager. We pride ourselves on being a close-knit team that values collaboration, professionalism, and finding moments to enjoy and share a little fun along the way. Person Specification
The ideal candidate will: Have had previous reception experience, preferably in a Primary Care setting Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team Be able to prioritise and plan actions, using their own initiative when under pressure Be able to deal with difficult and emergency situations in a professional and calm manner Job Types: Full-time, Permanent Pay: From £11.45 per hour (To be reviewed in April) Expected hours: 37.5 per week This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Greeting patients on arrival ensuring patients are checked in manually Answering the telephone, dealing with enquiries following a clinical care navigation system Making appointments, including telephone, follow-up, and urgent appointments Dealing with messages from patients/clinicians or external bodies and taking appropriate action where required Recording requests for home visits and ensuring that they are passed onto the duty doctor on call Safe handling of patient files, maintaining confidentiality at all times Filing medical records Scanning hospital reports and letters, ensuring that the scanning of patient correspondence is kept up to date Carrying out patient/GP Registrar surveys Being responsible for the call and recall of patient lists as instructed by the practice manager Assisting with QoF and Enhanced Services reporting and planning, including searches, recalls, and coding About us
We are a GP Practice made up of a dedicated team of healthcare professionals and support staff. Our clinical team includes five GP Partners, one Salaried GP, and one Retainer GP, alongside skilled Nurse Practitioners, Practice Nurses, and Healthcare Assistants. Complementing this is our large and efficient administrative team, which encompasses Care Navigators, Prescription Clerks, Medical Secretaries, a Recall Team, Administrators, a Clinical Coding Team, and Medical Summarisers. Our operations are overseen by an experienced management team consisting of the Practice Manager and Deputy Practice Manager. We pride ourselves on being a close-knit team that values collaboration, professionalism, and finding moments to enjoy and share a little fun along the way. Person Specification
The ideal candidate will: Have had previous reception experience, preferably in a Primary Care setting Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team Be able to prioritise and plan actions, using their own initiative when under pressure Be able to deal with difficult and emergency situations in a professional and calm manner Job Types: Full-time, Permanent Pay: From £11.45 per hour (To be reviewed in April) Expected hours: 37.5 per week This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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