Clinical Office Coordinator, Paediatrics
Ashford & St. Peter's Hospitals NHS Foundation Trust
An opportunity to join a well-established and experienced administrative team as a Clinical Office Coordinator has arisen within the Children & Young People's Outpatient Department at Ashford and St Peter's Hospitals. The 22.5 hour role of Clinical Office Coordinator is required to work cross-site and provide a comprehensive administrative service to the clinical team and colleagues. It requires a high level of organisational skills and someone who is enthusiastic and good at communicating with a wide range of health care professionals as well as patients and their relatives. You will be working in a busy office and should be able to exercise initiative and carry out duties in such a way as to make a direct and positive contribution to the organisation of the work. Good administrative and computer skills are essential and training will be given on hospital administration systems. The post will be of interest to those who are passionate about patient care and providing a high quality experience, providing an opportunity to build and develop skills. The successful candidate will be joining a supportive department which values teamwork and a positive approach. Main duties of the job
Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. To liaise with the Paediatric Appointment Team regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. To be responsible for, and actively manage specialty waiting lists, out-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant time-scales. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team. To highlight any potential breaches or delays in the patient's pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trust's escalation policy. To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Surrey Safe Care / Cerner. Dispose of outstanding uncashed clinic outcomes on Surrey Safe Care / Cerner. Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We can offer you the full range of NHS benefits/discounts and in addition: Excellent pension scheme and annual leave entitlement On-site Nurseries On-site staff cafes On-site parking Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics Adverts may close early, so applicants are encouraged to submit an application as soon as possible. Job responsibilities
Main duties and responsibilities of the post: Manage the booking of relevant clinical activity (e.g. out-patient procedures, clinics etc) and managing patient pathways in conjunction with the Patient Pathway Team. Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. To liaise with the Paediatric Appointment Team regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. To be responsible for, and actively manage specialty waiting lists, out-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant time-scales. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team. To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager. To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates. To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients appointments. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Surrey Safe Care / Cerner. Dispose of outstanding uncashed clinic outcomes on Surrey Safe Care / Cerner. Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. Manage changes in clinic templates as directed by Team Leader/Service Manager. Person Specification
Qualifications
Passes in Mathematics and English GCSE (or equivalent) Educated to A level or equivalent At least 60 wpm typing skills Experience
Previous experience of working in a busy office and dealing with conflicting demands Some experience of staff supervision NHS experience Taking minutes Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust £27,857 to £30,570 a year inc. HCAS pro rata
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Ashford & St. Peter's Hospitals NHS Foundation Trust
An opportunity to join a well-established and experienced administrative team as a Clinical Office Coordinator has arisen within the Children & Young People's Outpatient Department at Ashford and St Peter's Hospitals. The 22.5 hour role of Clinical Office Coordinator is required to work cross-site and provide a comprehensive administrative service to the clinical team and colleagues. It requires a high level of organisational skills and someone who is enthusiastic and good at communicating with a wide range of health care professionals as well as patients and their relatives. You will be working in a busy office and should be able to exercise initiative and carry out duties in such a way as to make a direct and positive contribution to the organisation of the work. Good administrative and computer skills are essential and training will be given on hospital administration systems. The post will be of interest to those who are passionate about patient care and providing a high quality experience, providing an opportunity to build and develop skills. The successful candidate will be joining a supportive department which values teamwork and a positive approach. Main duties of the job
Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. To liaise with the Paediatric Appointment Team regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. To be responsible for, and actively manage specialty waiting lists, out-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant time-scales. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team. To highlight any potential breaches or delays in the patient's pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trust's escalation policy. To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Surrey Safe Care / Cerner. Dispose of outstanding uncashed clinic outcomes on Surrey Safe Care / Cerner. Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We can offer you the full range of NHS benefits/discounts and in addition: Excellent pension scheme and annual leave entitlement On-site Nurseries On-site staff cafes On-site parking Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics Adverts may close early, so applicants are encouraged to submit an application as soon as possible. Job responsibilities
Main duties and responsibilities of the post: Manage the booking of relevant clinical activity (e.g. out-patient procedures, clinics etc) and managing patient pathways in conjunction with the Patient Pathway Team. Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. To liaise with the Paediatric Appointment Team regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. To be responsible for, and actively manage specialty waiting lists, out-patient procedure bookings on behalf of the specialty Clinical Team to ensure that the patient reaches the point of treatment within relevant time-scales. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team. To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager. To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates. To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients appointments. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Surrey Safe Care / Cerner. Dispose of outstanding uncashed clinic outcomes on Surrey Safe Care / Cerner. Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. Manage changes in clinic templates as directed by Team Leader/Service Manager. Person Specification
Qualifications
Passes in Mathematics and English GCSE (or equivalent) Educated to A level or equivalent At least 60 wpm typing skills Experience
Previous experience of working in a busy office and dealing with conflicting demands Some experience of staff supervision NHS experience Taking minutes Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust £27,857 to £30,570 a year inc. HCAS pro rata
#J-18808-Ljbffr
