Patient Services Advisor (Receptionist) Bruton Surgery
Symphony Healthcare Services are recruiting for a Patient Services Advisor (Receptionist) to join the team at Bruton Surgery, in Bruton Somerset. The role involves a variety of responsibilities, such as assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The role also includes tasks such as registering patients, processing correspondence, and helping with other administrative needs to ensure the smooth and efficient running of the surgery. We have 15 vacancy hours and working patterns (days / times) will be discussed at the interview stage. The rate of pay is £12.00 per hour starting rate, increasing to £12.50 per hour once a 6-month probation period has been successfully completed. You are also able to join the NHS or NEST pension, which is one of many excellent SHS employee benefits. Main duties of the job
This role requires excellent communication skills both over the phone and face-to-face in a busy and fast-paced surgery. You will provide administration and reception duties for the surgery which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the surgery, in accordance with agreed procedures, protocols, and timescales. You will need to be able to work accurately and prioritize your own workload effectively while working as part of a team, while also meeting competing deadlines. You will also be confident to proactively alert management / clinical staff to issues of quality, risk, and safeguarding, as part of your daily role. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word, etc.). Knowledge of the NHS / General Practice would be desirable, but not essential. Job responsibilities
Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary, and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with unwell / distressed / aggressive patients safely and appropriately as they present at the desk or over the telephone. Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment. Person Specification
Knowledge and skills
Computer literate and good keyboard skills. Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels. Excellent organisational skills. Strong attention to detail and the ability to transfer accurate information. Work well under pressure. Use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of teamwork. Ability to complete tasks to a high standard with frequent interruptions. Knowledge of medical terminology. Knowledge of the NHS/General Practice. Qualifications
English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E). Experience
Experience of working within a team. Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures. Experience of working in a customer-focused environment. Experience of working within an administration team. Experience of working in the NHS or similar health care setting. Awareness of clinical systems such as EMIS. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Symphony Healthcare Services are recruiting for a Patient Services Advisor (Receptionist) to join the team at Bruton Surgery, in Bruton Somerset. The role involves a variety of responsibilities, such as assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment. The role also includes tasks such as registering patients, processing correspondence, and helping with other administrative needs to ensure the smooth and efficient running of the surgery. We have 15 vacancy hours and working patterns (days / times) will be discussed at the interview stage. The rate of pay is £12.00 per hour starting rate, increasing to £12.50 per hour once a 6-month probation period has been successfully completed. You are also able to join the NHS or NEST pension, which is one of many excellent SHS employee benefits. Main duties of the job
This role requires excellent communication skills both over the phone and face-to-face in a busy and fast-paced surgery. You will provide administration and reception duties for the surgery which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the surgery, in accordance with agreed procedures, protocols, and timescales. You will need to be able to work accurately and prioritize your own workload effectively while working as part of a team, while also meeting competing deadlines. You will also be confident to proactively alert management / clinical staff to issues of quality, risk, and safeguarding, as part of your daily role. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word, etc.). Knowledge of the NHS / General Practice would be desirable, but not essential. Job responsibilities
Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary, and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting, and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with unwell / distressed / aggressive patients safely and appropriately as they present at the desk or over the telephone. Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment. Person Specification
Knowledge and skills
Computer literate and good keyboard skills. Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels. Excellent organisational skills. Strong attention to detail and the ability to transfer accurate information. Work well under pressure. Use own initiative within clear boundaries, seeking advice when necessary. Demonstrate enthusiasm and a strong sense of teamwork. Ability to complete tasks to a high standard with frequent interruptions. Knowledge of medical terminology. Knowledge of the NHS/General Practice. Qualifications
English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E). Experience
Experience of working within a team. Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures. Experience of working in a customer-focused environment. Experience of working within an administration team. Experience of working in the NHS or similar health care setting. Awareness of clinical systems such as EMIS. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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