** INTERVIEWS WILL BE HELD WEEK COMMENCING 13TH JANUARY 2025 **
We are looking for someone to cover a period of maternity leave, for an approximate duration of 1 year.
Key Responsibilities
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Main Duties of the Job
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming and outgoing mail. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Computer data entry/data allocation and collation, processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning. About Us
James Alexander Family Practice is a large Primary Care Organisation delivering General Practice services across two sites, with practices at Princes Avenue and Bransholme Health Centre. Our total list size is over 20,000 patients with approximately 12,000 registered at Bransholme, and 8,000 at Princes Avenue. We have a wide and diverse clinical team of both medical and non-medical staff with a range of staff including Clinical Practitioners, First Contact Practitioners, GP Assistants, Practice Nurses, Health Care Assistants and a Mental Health Practitioner. We also have a dedicated Pharmacy Team. We work closely with the Primary Care Network, Marmot PCN, and both get support from and support the PCN. James Alexander Family Practice recognises the importance of personal interests and family life and works to create a healthy work/life balance for all staff. Regular staff activities are arranged outside of work to support and maintain staff emotional wellbeing, recent events have included walking with Alpacas and Wine Tasting. We also take part in the annual Dove House Hospice's It's A Knockout competition. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. Job Responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately. Signpost patients to the correct service. Process incoming and outgoing mail. Initiating contact with and responding to requests from patients, team members and external agencies. Photocopy documentation as required. File and store records as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients' healthcare records as necessary. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records. Process requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team. Manage all queries (including administrative queries) as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Person Specification
Experience
The ability to work individually or as part of a team and to apply yourself in an appropriate manner in a potentially challenging environment. Experience of working in primary care is desirable but not essential as full training will be provided. Qualifications
GCSE grade A to C in English and Maths. Previous experience in a similar role would be advantageous but not essential as full training will be provided. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Main Duties of the Job
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming and outgoing mail. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Computer data entry/data allocation and collation, processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning. About Us
James Alexander Family Practice is a large Primary Care Organisation delivering General Practice services across two sites, with practices at Princes Avenue and Bransholme Health Centre. Our total list size is over 20,000 patients with approximately 12,000 registered at Bransholme, and 8,000 at Princes Avenue. We have a wide and diverse clinical team of both medical and non-medical staff with a range of staff including Clinical Practitioners, First Contact Practitioners, GP Assistants, Practice Nurses, Health Care Assistants and a Mental Health Practitioner. We also have a dedicated Pharmacy Team. We work closely with the Primary Care Network, Marmot PCN, and both get support from and support the PCN. James Alexander Family Practice recognises the importance of personal interests and family life and works to create a healthy work/life balance for all staff. Regular staff activities are arranged outside of work to support and maintain staff emotional wellbeing, recent events have included walking with Alpacas and Wine Tasting. We also take part in the annual Dove House Hospice's It's A Knockout competition. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. Job Responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately. Signpost patients to the correct service. Process incoming and outgoing mail. Initiating contact with and responding to requests from patients, team members and external agencies. Photocopy documentation as required. File and store records as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients' healthcare records as necessary. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records. Process requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team. Manage all queries (including administrative queries) as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Person Specification
Experience
The ability to work individually or as part of a team and to apply yourself in an appropriate manner in a potentially challenging environment. Experience of working in primary care is desirable but not essential as full training will be provided. Qualifications
GCSE grade A to C in English and Maths. Previous experience in a similar role would be advantageous but not essential as full training will be provided. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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