This exciting new post will be hosted by NHS Devon ICB and will support patient flow in and out of both units, in accordance with the Southwest Regional Front Door protocol. The successful postholder will need to demonstrate strong collaborative and system working skills and be able to communicate with responsible clinicians, senior commissioners, social care and other key stakeholders. There is a requirement to work in a matrix and flexible way across multiple areas/teams.
The successful postholder will be a key contributor in the operationalisation of the service and will be an integral part of the multidisciplinary team whose remit is to ensure that the right person is supported in the right environment including community or hospital by the right team of professionals, with a clear rationale for admission and robust discharge planning to ensure an appropriate length of stay.
Main duties of the job
To coordinate and failsafe the patient journey from referral to admission and treatment including long-term follow up to ensure timely and effective delivery of patient care in accordance with service specifications, standard operating principles and the southwest regional front door policy.
To work with consultants, clinical and non-clinical teams, social care providers, service leads and regional colleagues to improve pathway delivery and inform of community options.
To oversee all ICB administrative and clinical processes to enable high quality effective patient-focused service to be delivered.
Be an accessible contact point for the person and their support team throughout the pathway, keeping them updated with accessible information and enabling them to be actively involved in all aspects of their care, treatment and future plans.
To ensure that standard operating procedures are followed ensuring achievement of all performance targets and nominal length of stay.
About us NHS Devon Integrated Care System: As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve people's health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.
Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.
About NHS Devon: As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of the county's NHS budget and develops a plan to improve people's health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve people's lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.
Job responsibilities Please see the attached Job description and person specification for full details of the role and responsibilities.
Where the post is a temporary position there may be a possibility of the post becoming permanent.
All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame.
Vacancies may close early if a high volume of applications are received.
Person Specification Qualifications
Educated to Masters level or equivalent level of experience of working at a senior level in specialist area
Current clinical and professional registration with an appropriate clinical body
RMN/RNLD/RGN/Allied Health Professional
Evidence of post qualifying and continuing professional development
Experience
Knowledge and experience of working with people who have complex needs
Should have an appreciation of the relationship between provider organisations, NHS England and Improvement and individual care organisations
Skills
Must be able to provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Ability to negotiate on difficult and controversial issues including performance and change.
Ability to communicate to and with a broad audience utilising a range of communication tools and mediums.
Ability to demonstrate problem-solving skills and ability to respond to sudden unexpected demands.
Ability to analyse complex facts and situations and develop a range of options.
Takes decisions on difficult and contentious issues where there may be a number of courses of action.
Strategic thinking - ability to anticipate and resolve problems before they arise.
Other
Ability to work autonomously on difficult and contentious issues where there may be a number of courses of action.
Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
Ability to work autonomously, when required, on difficult issues, working to tight and often changing timescales.
Experience of identifying and interpreting National policy.
Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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