Huntcliff Surgery is looking for a Receptionist to join our existing team, who needs to be a reliable, motivated team player with excellent telephone and face-to-face communication skills.
We are open from 8am to 6pm, Monday to Friday and flexibility is essential as you will be required to work between these hours to meet the needs of the business and cover colleagues when required.
Previous experience would be an advantage but not essential as full training will be given.
Main duties of the job
We are looking for someone who enjoys interacting with and helping others. In this role you will be answering telephone, face-to-face or online queries, finding out what the needs of the patients are and how the GP practice can best help them. This role is busy and diverse, and we are looking for candidates who would thrive in these situations. We are looking for people with good IT skills including using email and Word. We use the EMIS clinical system for appointments which you will be trained to use. Job responsibilities
Job summary To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to: Greeting and directing patients face to face or via telephone. Effective use of the appointment system. Booking appointments. Processing of information and assisting patients as required. Acting as the central point of contact for patients. Distributing information, messages, and enquiries for the clinical team. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Applicants must be educated to GCSE level or equivalent and have experience of working with the general public. The successful candidate must have excellent communication skills (written and oral), strong IT skills, effective time management (planning and organising), and the ability to work as a team member and autonomously. Must be flexible to work outside of core office hours and be prepared to have an Enhanced Disclosure and Barring Check (DBS). Experience
Experience of working with the general public. Experience of working in primary care. Experience of working in a GP practice. Experience of administrative duties. Personal Qualities
Polite and confident. Flexible and cooperative. Motivated. Forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Qualifications
Applicants must be educated to GCSE level or equivalent. GCSE Mathematics or English at Grade C or above. AMSPAR Receptionists Qualification. NVQ Level 2 in Health and Social Care. Other Requirements
Flexibility to work outside of core office hours. Disclosure Barring Service (DBS) check. Skills
Effective time management (Planning & Organising). Ability to work as a team member and autonomously. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure. Excellent communication skills (written and oral). Strong IT skills. EMIS clinical system. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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We are looking for someone who enjoys interacting with and helping others. In this role you will be answering telephone, face-to-face or online queries, finding out what the needs of the patients are and how the GP practice can best help them. This role is busy and diverse, and we are looking for candidates who would thrive in these situations. We are looking for people with good IT skills including using email and Word. We use the EMIS clinical system for appointments which you will be trained to use. Job responsibilities
Job summary To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to: Greeting and directing patients face to face or via telephone. Effective use of the appointment system. Booking appointments. Processing of information and assisting patients as required. Acting as the central point of contact for patients. Distributing information, messages, and enquiries for the clinical team. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Applicants must be educated to GCSE level or equivalent and have experience of working with the general public. The successful candidate must have excellent communication skills (written and oral), strong IT skills, effective time management (planning and organising), and the ability to work as a team member and autonomously. Must be flexible to work outside of core office hours and be prepared to have an Enhanced Disclosure and Barring Check (DBS). Experience
Experience of working with the general public. Experience of working in primary care. Experience of working in a GP practice. Experience of administrative duties. Personal Qualities
Polite and confident. Flexible and cooperative. Motivated. Forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Qualifications
Applicants must be educated to GCSE level or equivalent. GCSE Mathematics or English at Grade C or above. AMSPAR Receptionists Qualification. NVQ Level 2 in Health and Social Care. Other Requirements
Flexibility to work outside of core office hours. Disclosure Barring Service (DBS) check. Skills
Effective time management (Planning & Organising). Ability to work as a team member and autonomously. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure. Excellent communication skills (written and oral). Strong IT skills. EMIS clinical system. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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