Job Title:
Retentions Adviser
Reports to:
Desk Sales Manager
Location:
Peterborough
Full Time
The LightSpeed Experience
Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the UK, our path to innovation comes from our desire to deliver and from our outstanding people.
About us
We’ve been busy bringing gigabit fast full fibre broadband to thousands of UK homes since 2021. Our mission is to connect people. Our broadband is fast, fun and stress-free and our customers really are at the heart of every decision we make.
Join us
Here at LightSpeed, we’re going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.
This is an exciting opportunity for anyone looking for their next challenge. We have an inclusive, diverse team – you can be yourself here and everyone is welcome. So, join us!
What we need you to do
Manage CRM database and update all records
Follow up on cancellation requests
Manage and retain renewals
Make outbound calls to customers and manage the customer status
Take inbound calls for renewals and cancellation requests
Support the team on technical advice and educate customers
Ability to handle objections
Aim to resolve issues and queries at first point of contact
Provide accurate written communication in clear and professional manner
Question and engage with customers to understand their needs and requirements.
Work in line with standards and processes set by the business
Work towards monthly penetration and retentions targets
What we need from you
A don’t give up – can do attitude towards everything you do.
The ability to hold a conversation.
Capable of expressing yourself and having something about you.
IT Literate with the technical mind to use and learn new systems with ease.
Hungry for success.
A team player who collaborates across all channels and departments.
Willing to go above and beyond when needed.
Knowledge of broadband and connected products would be a benefit.
Proactive and good use of initiative
Flexible working
General sales and objection handling skills
What you can expect from the interview process
We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.
If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.
What we can offer you
Competitive Holiday Allowance + Bank Holidays
Medical Health Insurance
Death in Service Cover of 4 x Salary
Pension
Bonus Scheme
Social Events
EAP System
Opportunities for Growth & Development
Free LightSpeed Broadband – If you’re in our area
Cycle to Work Scheme
Flexible Working
Employee Discounts
Gym Membership
Health & Wellbeing
Birthday Day Off
OTE
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Private medical insurance
Schedule:
Monday to Friday
Application question(s):
Are you IT Literate with the technical mind to use and learn new systems with ease and hungry for success?
Are you a team player who collaborates across all channels and departments?
Do you have knowledge of broadband and connected products - would be a benefit?
Are you proactive with a good use of initiative?
Do you have general sales and objection handling skills?
Education:
A-Level or equivalent (preferred)
Experience:
Customer service: 1 year (required)
Licence/Certification:
Driving Licence (required)
Work authorisation:
United Kingdom (required)
Work Location:
In person
Reference ID:
Retentions Advisor
#J-18808-Ljbffr
Retentions Adviser
Reports to:
Desk Sales Manager
Location:
Peterborough
Full Time
The LightSpeed Experience
Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the UK, our path to innovation comes from our desire to deliver and from our outstanding people.
About us
We’ve been busy bringing gigabit fast full fibre broadband to thousands of UK homes since 2021. Our mission is to connect people. Our broadband is fast, fun and stress-free and our customers really are at the heart of every decision we make.
Join us
Here at LightSpeed, we’re going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.
This is an exciting opportunity for anyone looking for their next challenge. We have an inclusive, diverse team – you can be yourself here and everyone is welcome. So, join us!
What we need you to do
Manage CRM database and update all records
Follow up on cancellation requests
Manage and retain renewals
Make outbound calls to customers and manage the customer status
Take inbound calls for renewals and cancellation requests
Support the team on technical advice and educate customers
Ability to handle objections
Aim to resolve issues and queries at first point of contact
Provide accurate written communication in clear and professional manner
Question and engage with customers to understand their needs and requirements.
Work in line with standards and processes set by the business
Work towards monthly penetration and retentions targets
What we need from you
A don’t give up – can do attitude towards everything you do.
The ability to hold a conversation.
Capable of expressing yourself and having something about you.
IT Literate with the technical mind to use and learn new systems with ease.
Hungry for success.
A team player who collaborates across all channels and departments.
Willing to go above and beyond when needed.
Knowledge of broadband and connected products would be a benefit.
Proactive and good use of initiative
Flexible working
General sales and objection handling skills
What you can expect from the interview process
We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.
If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.
What we can offer you
Competitive Holiday Allowance + Bank Holidays
Medical Health Insurance
Death in Service Cover of 4 x Salary
Pension
Bonus Scheme
Social Events
EAP System
Opportunities for Growth & Development
Free LightSpeed Broadband – If you’re in our area
Cycle to Work Scheme
Flexible Working
Employee Discounts
Gym Membership
Health & Wellbeing
Birthday Day Off
OTE
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Private medical insurance
Schedule:
Monday to Friday
Application question(s):
Are you IT Literate with the technical mind to use and learn new systems with ease and hungry for success?
Are you a team player who collaborates across all channels and departments?
Do you have knowledge of broadband and connected products - would be a benefit?
Are you proactive with a good use of initiative?
Do you have general sales and objection handling skills?
Education:
A-Level or equivalent (preferred)
Experience:
Customer service: 1 year (required)
Licence/Certification:
Driving Licence (required)
Work authorisation:
United Kingdom (required)
Work Location:
In person
Reference ID:
Retentions Advisor
#J-18808-Ljbffr
