An exciting opportunity has opened up to work within the Road Safety and Active Travel Group (RSATG). We are looking to appoint an organised and proactive Technical Support Officer (TSO) to work within the East Kent Highway Improvement team. You will be representing KCC in the community and will be expected to deliver excellent customer service to the residents of Kent. The role supports a cross-cutting team that investigates, designs, and delivers highway improvement schemes including combined member grant schemes, parish and community-led schemes, and small works orders with our term contractor.
Key aspects of the role will be to support engineers and project managers in the team by triaging and responding to customer enquiries, monitoring the team's dashboards, and helping place works notices on site for upcoming consultations and works on the highway.
There is a requirement to present traffic schemes and casualty reduction in a positive light to the public and our internal customers and members. The role requires strong communication skills, a high level of professionalism, and the ability to work closely with other team members to ensure customer response deadlines are met.
The role will be a full-time position on a 37 hours per week contract (Mon-Fri). Candidates would be able to utilise hybrid working with a mixture of working from home and the office. The office base would be either the Ashford or Aylesford KCC Depot which can be agreed with the successful candidate(s).
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
For further information or any queries please contact Wendy Boorman at 03000 413539.
About the Company
Work that works for you and us - let’s talk flexibility! KCC is committed to building a workforce that reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths, and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. Location: Kroner House, Eurogate Business Park, Ashford, Kent, United Kingdom
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Work that works for you and us - let’s talk flexibility! KCC is committed to building a workforce that reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths, and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. Location: Kroner House, Eurogate Business Park, Ashford, Kent, United Kingdom
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