We operate a bilingual policy. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.
We are looking to recruit an ICT Service Delivery Officer to join our Customer Contact service.
About the role
Provide service delivery and technical coordination for the ICT service. About the candidate
Whilst previous experience is useful, it is not essential. Applications from candidates with little or no experience are welcomed. We will ensure you have all the training and support you need to confidently undertake the role. We are looking for an enthusiastic officer to join our busy ICT support team to support councillors, council staff, and schools across Ceredigion and Powys. Previous experience of ICT support and a good understanding of networks and IT systems would be desired; however, full training and support will be provided. The successful applicant must be polite and approachable, with good logical and creative skills to support and develop processes. The ability to communicate effectively through the medium of Welsh and English is essential. Due to the requirements of the role, the successful candidate must have a level of Welsh fluency on appointment. Our offer to you
We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us. In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, enhanced family benefits, lifestyle savings, and employee health and wellbeing packages. More information about our wide-ranging employee benefits can be found here. We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits: Hybrid Working:
Subject to certain conditions being met, you may choose to work from home or in an office location. Flexi-time:
Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs. What we offer
Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and development Where you'll work
Customer Contact & ICT. Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception, and mailroom teams. Our service is responsible for the following functions: Civil Registration:
Births, deaths, and marriages. Corporate Customer Services:
Blue badge; Contact centre; Mailroom and scanning; Receptions. ICT and Information Management:
Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics; Technical support; Software development. Library Services Canolfan Rheidol: Our Aberystwyth office, Canolfan Rheidol is an award-winning building. The office, with its open plan design, provides an excellent space for collaborative working. Read more about Aberystwyth: Aberystwyth is a lively university town and seaside resort complete with a promenade and pier, and the setting of the atmospheric TV drama Hinterland. For further information, please contact Edward Land at 01970633208 or at edward.land@ceredigion.gov.uk. Note: We reserve the right to extend the application closing date.
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Provide service delivery and technical coordination for the ICT service. About the candidate
Whilst previous experience is useful, it is not essential. Applications from candidates with little or no experience are welcomed. We will ensure you have all the training and support you need to confidently undertake the role. We are looking for an enthusiastic officer to join our busy ICT support team to support councillors, council staff, and schools across Ceredigion and Powys. Previous experience of ICT support and a good understanding of networks and IT systems would be desired; however, full training and support will be provided. The successful applicant must be polite and approachable, with good logical and creative skills to support and develop processes. The ability to communicate effectively through the medium of Welsh and English is essential. Due to the requirements of the role, the successful candidate must have a level of Welsh fluency on appointment. Our offer to you
We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us. In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, enhanced family benefits, lifestyle savings, and employee health and wellbeing packages. More information about our wide-ranging employee benefits can be found here. We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits: Hybrid Working:
Subject to certain conditions being met, you may choose to work from home or in an office location. Flexi-time:
Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs. What we offer
Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and development Where you'll work
Customer Contact & ICT. Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception, and mailroom teams. Our service is responsible for the following functions: Civil Registration:
Births, deaths, and marriages. Corporate Customer Services:
Blue badge; Contact centre; Mailroom and scanning; Receptions. ICT and Information Management:
Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics; Technical support; Software development. Library Services Canolfan Rheidol: Our Aberystwyth office, Canolfan Rheidol is an award-winning building. The office, with its open plan design, provides an excellent space for collaborative working. Read more about Aberystwyth: Aberystwyth is a lively university town and seaside resort complete with a promenade and pier, and the setting of the atmospheric TV drama Hinterland. For further information, please contact Edward Land at 01970633208 or at edward.land@ceredigion.gov.uk. Note: We reserve the right to extend the application closing date.
#J-18808-Ljbffr
