The Cardiology Diagnostics department at SWBH NHS Trust is looking to recruit a full-time Clerical Officer on a 24-month fixed-term contract.
The department currently provides outpatient services at both City Hospital and Sandwell Hospital sites and carries out a variety of procedures on patients with known or suspected cardiac conditions. The successful candidate will work over both sites and will also be required to rotate to our third site, the Midland Metropolitan University Hospital.
Our clerical team is essential to the efficient running of the department; providing support to the clinical staff by managing the busy reception desks, booking and changing appointments, relaying urgent test requests, and carrying out a variety of other clerical duties such as filing, photocopying, typing, database entry, and dispatching results.
We are therefore looking for someone with excellent communication and organisational skills, with experience of working in a clerical role within the medical field. Experience of working in a Cardiology department is desirable but not essential.
If you do not hold a level 3 business administrator qualification, this could be offered as part of our staff personal development process after commencement in the post.
Main duties of the job
To work on reception, greet and assist patients and log their arrival To receive calls from patients and medical staff and assist them with their queries To receive, open and organise all correspondence and to action as appropriate. To use both the departmental and hospital appointment scheduling systems, in order to book diagnostic tests and distribute appointment letters to patients. To prepare paperwork associated with cardiac physiologist's investigations/procedure clinics. To undertake filing of correspondence and reports as required within the department. To receive portable heart monitors from patients at the reception desk and complete relevant documentation. Keep senior staff informed of all day-to-day occurrences that affect the functioning of the department. To assist the Service Managers with administrative duties as and when required. About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first-class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive, and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve lives Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of this role. Person Specification
Qualifications
GCSE English A-C, or equivalent GCSE Maths A-C, or equivalent RSA 1 AMSPAR Experience
Working in a clerical role in a medical environment Working in a clerical role in a cardiology department Experience with appointment booking systems Experience of using Lorenzo system Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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To work on reception, greet and assist patients and log their arrival To receive calls from patients and medical staff and assist them with their queries To receive, open and organise all correspondence and to action as appropriate. To use both the departmental and hospital appointment scheduling systems, in order to book diagnostic tests and distribute appointment letters to patients. To prepare paperwork associated with cardiac physiologist's investigations/procedure clinics. To undertake filing of correspondence and reports as required within the department. To receive portable heart monitors from patients at the reception desk and complete relevant documentation. Keep senior staff informed of all day-to-day occurrences that affect the functioning of the department. To assist the Service Managers with administrative duties as and when required. About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first-class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive, and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve lives Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of this role. Person Specification
Qualifications
GCSE English A-C, or equivalent GCSE Maths A-C, or equivalent RSA 1 AMSPAR Experience
Working in a clerical role in a medical environment Working in a clerical role in a cardiology department Experience with appointment booking systems Experience of using Lorenzo system Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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