Drivers License and car is needed for this role as there may be some cross site working to our site in Hexham for sickness and annual leave cover. InHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator, you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites. As an InHealth Patient Administrator, using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.
Main duties of the job
Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure. Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate. Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system. Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly. Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators. Checking the pre-authorisations for insured patients. Maintaining stock control and being responsible for purchasing consumables and supplies as and when required. Assisting in the completion of month end administrative procedures for the management team. Participating in governance activities, audits, personal development and team meetings. Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account. Maintaining a clean and safe working environment. Complying with ISO standards in respect of information security management. Reporting all incidents and complaints in line with company policy. Qualifications and Experience
Skill in administration processes and proficient with Microsoft packages. Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively. The ability to conduct themselves in a professional manner with both patients and colleagues. Good listening skills with an ability to present information in a logical manner. The ability to demonstrate an appreciation of patient care and confidentiality. An understanding of data protection and its importance in the workplace. A proven level of accuracy and attention to detail. Flexibility in their working patterns to fulfill clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes. Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure. Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate. Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system. Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly. Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators. Checking the pre-authorisations for insured patients. Maintaining stock control and being responsible for purchasing consumables and supplies as and when required. Assisting in the completion of month end administrative procedures for the management team. Participating in governance activities, audits, personal development and team meetings. Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account. Maintaining a clean and safe working environment. Complying with ISO standards in respect of information security management. Reporting all incidents and complaints in line with company policy. Qualifications and Experience
Skill in administration processes and proficient with Microsoft packages. Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively. The ability to conduct themselves in a professional manner with both patients and colleagues. Good listening skills with an ability to present information in a logical manner. The ability to demonstrate an appreciation of patient care and confidentiality. An understanding of data protection and its importance in the workplace. A proven level of accuracy and attention to detail. Flexibility in their working patterns to fulfill clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes. Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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