To act as the first point of contact for all Patients and Visitors to the Cardiology department.
To provide administrative support for the clinical staff.
To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics.
To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system.
To maintain patient confidentiality at all times.
Clerical Duties and Responsibilities:
To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner.
To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained.
To be competent with the use of the Cerner / after training in accordance with required departmental standards of work.
To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records.
To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner.
To alert clinical staff to any patient delays or concerns about a patient’s presenting condition.
To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor.
To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded.
To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department.
To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants.
To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members.
To manage own workload and prioritise as necessary.
To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice.
Identify equipment faults and directly resolve fault issues by reporting them in a timely manner.
To ensure all patients receive appropriate and individualised care.
Personnel:
To conduct self in a professional manner.
To achieve good morale with open communication between all levels of staff and disciplines.
To contribute to and actively participate in the correct reporting and handling of incidents and accidents.
Educational:
To ensure that own mandatory training is up to date according to Trust guidelines.
To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist.
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