We’re looking for a Customer Service Administrator
to join our
Customer Services team .
Hybrid – Currently three days in the office and two days from home.
Purpose of the Role
This role sits within the Customer Services Team at Redditch, ensuring we provide our customers with the benefit of our knowledge, experience, and support when placing and managing their orders through to delivery, as well as ensuring the creation of Export Document packs. We strive to keep our customers informed proactively while dealing with a wide range of queries, including complaint resolution, stock inquiries, transport options and costs, and overall order book management. Delivering professional, friendly, and efficient customer service in line with our Customer Promise is essential.
To work with the rest of the CS team, Sales, Operations, Hauliers, and all aspects of the supply chain to ensure our service is of the highest level, using support from other departments and communicating effectively with our customers.
What’s In it for You?
The Rewards:
You will be rewarded with a competitive salary and a range of great benefits. We pride ourselves on our total reward package:
Holiday: 25 days rising to 30 days with service, plus bank holidays
A company pension contribution of up to 10%
Private healthcare for you, with the option to add family.
Group life cover at 6x your annual salary
Global Income Protection (PHI)
Enhanced maternity and paternity pay
Staff discount platform & Cycle to Work scheme.
Dedicated Service Awards for reaching key milestones.
Selected discounted Sika products.
The Support:
You will be supported by the Customer Services Supervisor and will work alongside current Customer Service Administrators in both domestic and export orders, as well as a host of people from across our business who will help build your knowledge of our business and ways of working.
Day to Day
Order Processing: Processing orders accurately with appropriate charges and document creation as applicable.
Work with customers to ensure orders are dispatched on time and in full.
Manage customer expectations proactively via telephone/email.
Ensure customer queries/concerns/complaints are logged in the relevant databases.
Raise POs on 3rd party suppliers as required, ensuring orders are accurately processed for timely dispatch.
Ensure correct procedures are followed when processing these transactions.
Maintain procedures and databases to minimize errors and subsequent revenue loss to the business.
Your expertise - Our strength What we need from you?
We are looking for a team player with a minimum of 2 years of Customer Service Export experience, including but not limited to Order Processing, within a fast-paced customer service environment.
You’ll have a sound understanding of Export documentation and knowledge of international trade and Customs.
The successful candidate will be confident in processing orders with excellent attention to detail, possess the ability to communicate effectively via telephone and email, and be able to multi-task.
To succeed in this role, you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.
Experience of SAP is desirable but not essential.
About Sika About MBCC Customer Services Team
The customer experience function strives to deliver an exceptional Customer Experience, aligned with Sika’s principles and values, which exceeds the needs/expectations of our external customers and Business Units to drive Customer loyalty. As part of the wider Customer Experience function, you’ll provide outstanding service while creating relationships with the wider Customer Services team across Welwyn Garden City, Preston, Wishaw & Leeds.
#J-18808-Ljbffr
to join our
Customer Services team .
Hybrid – Currently three days in the office and two days from home.
Purpose of the Role
This role sits within the Customer Services Team at Redditch, ensuring we provide our customers with the benefit of our knowledge, experience, and support when placing and managing their orders through to delivery, as well as ensuring the creation of Export Document packs. We strive to keep our customers informed proactively while dealing with a wide range of queries, including complaint resolution, stock inquiries, transport options and costs, and overall order book management. Delivering professional, friendly, and efficient customer service in line with our Customer Promise is essential.
To work with the rest of the CS team, Sales, Operations, Hauliers, and all aspects of the supply chain to ensure our service is of the highest level, using support from other departments and communicating effectively with our customers.
What’s In it for You?
The Rewards:
You will be rewarded with a competitive salary and a range of great benefits. We pride ourselves on our total reward package:
Holiday: 25 days rising to 30 days with service, plus bank holidays
A company pension contribution of up to 10%
Private healthcare for you, with the option to add family.
Group life cover at 6x your annual salary
Global Income Protection (PHI)
Enhanced maternity and paternity pay
Staff discount platform & Cycle to Work scheme.
Dedicated Service Awards for reaching key milestones.
Selected discounted Sika products.
The Support:
You will be supported by the Customer Services Supervisor and will work alongside current Customer Service Administrators in both domestic and export orders, as well as a host of people from across our business who will help build your knowledge of our business and ways of working.
Day to Day
Order Processing: Processing orders accurately with appropriate charges and document creation as applicable.
Work with customers to ensure orders are dispatched on time and in full.
Manage customer expectations proactively via telephone/email.
Ensure customer queries/concerns/complaints are logged in the relevant databases.
Raise POs on 3rd party suppliers as required, ensuring orders are accurately processed for timely dispatch.
Ensure correct procedures are followed when processing these transactions.
Maintain procedures and databases to minimize errors and subsequent revenue loss to the business.
Your expertise - Our strength What we need from you?
We are looking for a team player with a minimum of 2 years of Customer Service Export experience, including but not limited to Order Processing, within a fast-paced customer service environment.
You’ll have a sound understanding of Export documentation and knowledge of international trade and Customs.
The successful candidate will be confident in processing orders with excellent attention to detail, possess the ability to communicate effectively via telephone and email, and be able to multi-task.
To succeed in this role, you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.
Experience of SAP is desirable but not essential.
About Sika About MBCC Customer Services Team
The customer experience function strives to deliver an exceptional Customer Experience, aligned with Sika’s principles and values, which exceeds the needs/expectations of our external customers and Business Units to drive Customer loyalty. As part of the wider Customer Experience function, you’ll provide outstanding service while creating relationships with the wider Customer Services team across Welwyn Garden City, Preston, Wishaw & Leeds.
#J-18808-Ljbffr
