Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-working team.
Applicants must have excellent communication, telephone, and customer service skills.
Position is for maternity cover (12 months) with the possibility of extension or becoming permanent.
Previous general practice experience is essential, ideally working with SystmOne, and the ability to work under pressure in a fast-changing environment is essential.
Main duties of the job
The successful candidate will be involved in a wide and varied set of duties including, but not limited to: Processing appointment requests and actively signposting patients to the correct point of care. Direct patient contact via the telephone and face-to-face. Managing other patient inquiries and requests via the telephone or our online consultation portal. Front desk duties, managing the reception and waiting room. Providing administrative support to members of the primary health care team. Digital workflow and correspondence management. Processing of patient repeat prescriptions and other medication requests. Monitoring patient call and recall systems. Long Term Condition clinic support. About us
Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 8 Doctors, 4 Practice Nurses, HCAs, and Clinical Pharmacists, embodies our commitment to delivering compassionate and comprehensive care to all. As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for our patients. Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire, and Leicestershire areas, with free onsite parking available for added convenience. Job responsibilities
Reception support: Ensure familiarity with the appointment system (SystmOne). Process appointment requests from patients. Answer telephone calls. Manage patient enquiries and requests. Front desk duties, managing the reception and waiting room. Administrative support: Provide administrative support to members of the primary health care team, ensuring appropriate practice records are kept up-to-date. Scan letters and relevant correspondence into patients' notes, both electronic and paper format. Sort post in and out. Process repeat prescriptions. Monitor patient call and recall systems. Process NHS mail. Handle private/insurance work. Manage patient medical records movement. Ensure security of data at all times. Person Specification
Qualifications
Educated to GCSE level or equivalent. GCSE Mathematics and English (C or above). NVQ Level 2 in Health and Social Care. Experience
Experience of working with the general public. Experience of administrative duties. Experience of working in a healthcare setting, especially General Practice. Skills
Excellent communication skills (written and oral). Clear, polite telephone manner. Competent in the use of MS Office applications. Effective time management (planning and organising). Ability to work as a team member and autonomously. Good interpersonal skills. Problem-solving and analytical skills. Ability to follow policy and procedure. Personal Qualities
Polite and confident. Flexible and cooperative. Motivated. Forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Other Qualities
Flexibility to work outside of core office hours.
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The successful candidate will be involved in a wide and varied set of duties including, but not limited to: Processing appointment requests and actively signposting patients to the correct point of care. Direct patient contact via the telephone and face-to-face. Managing other patient inquiries and requests via the telephone or our online consultation portal. Front desk duties, managing the reception and waiting room. Providing administrative support to members of the primary health care team. Digital workflow and correspondence management. Processing of patient repeat prescriptions and other medication requests. Monitoring patient call and recall systems. Long Term Condition clinic support. About us
Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 8 Doctors, 4 Practice Nurses, HCAs, and Clinical Pharmacists, embodies our commitment to delivering compassionate and comprehensive care to all. As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for our patients. Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire, and Leicestershire areas, with free onsite parking available for added convenience. Job responsibilities
Reception support: Ensure familiarity with the appointment system (SystmOne). Process appointment requests from patients. Answer telephone calls. Manage patient enquiries and requests. Front desk duties, managing the reception and waiting room. Administrative support: Provide administrative support to members of the primary health care team, ensuring appropriate practice records are kept up-to-date. Scan letters and relevant correspondence into patients' notes, both electronic and paper format. Sort post in and out. Process repeat prescriptions. Monitor patient call and recall systems. Process NHS mail. Handle private/insurance work. Manage patient medical records movement. Ensure security of data at all times. Person Specification
Qualifications
Educated to GCSE level or equivalent. GCSE Mathematics and English (C or above). NVQ Level 2 in Health and Social Care. Experience
Experience of working with the general public. Experience of administrative duties. Experience of working in a healthcare setting, especially General Practice. Skills
Excellent communication skills (written and oral). Clear, polite telephone manner. Competent in the use of MS Office applications. Effective time management (planning and organising). Ability to work as a team member and autonomously. Good interpersonal skills. Problem-solving and analytical skills. Ability to follow policy and procedure. Personal Qualities
Polite and confident. Flexible and cooperative. Motivated. Forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Other Qualities
Flexibility to work outside of core office hours.
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