THE ROLE
To assist clinicians in the administrative tasks required for clinical care. To facilitate the admin process of gathering information from different services as required. Completing and submitting documents on behalf of the GP and other clinicians. To be a point of contact for fellow health professionals including nursing and residential homes, social services, ambulance, hospitals, CMHT, key workers, and community services. To be a point of contact in the event of patient death.
Liaising with the family, funeral directors, and coroner, if required. To ensure paperwork is processed in a timely manner and families are supported through the process. To produce referrals for patients as appropriate. Assist in the completion and submission of safeguarding paperwork. To administer fit notes where clinically appropriate. Checking blood pressure results submitted by patients, calculating averages and assessing against clinical guidelines, alerting clinicians where readings are out of tolerance. Support clinicians in requesting laboratory tests to monitor ongoing conditions and medications. Action patient tasks and ensure prompt turnaround as per surgery protocol. Chase up hospital appointments, results, and other queries as required by clinicians. Monitor and respond to Accurx enquiries, referring on to the appropriate department or dealing with queries. Deal with emails which arrive in the Practice generic email inboxes, either resolving them or directing them to appropriate internal persons. To undertake any other reasonable work when requested to do so by clinicians and the Practice Manager. To run monthly reports that capture patients on specific medication which requires monitoring of bloods or other measures. Monitor workloads within the admin department ensuring the KPIs are adhered to such as referrals, document management, private letters, etc.
Facilitate the flow of work from the Quality and Assurance Manager to the care-coordinators and monitoring performance e.g. QOF and CQC quality standards work. Ensure that patient recalls are being carried out monthly. Any other tasks as deemed necessary for the role.
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Liaising with the family, funeral directors, and coroner, if required. To ensure paperwork is processed in a timely manner and families are supported through the process. To produce referrals for patients as appropriate. Assist in the completion and submission of safeguarding paperwork. To administer fit notes where clinically appropriate. Checking blood pressure results submitted by patients, calculating averages and assessing against clinical guidelines, alerting clinicians where readings are out of tolerance. Support clinicians in requesting laboratory tests to monitor ongoing conditions and medications. Action patient tasks and ensure prompt turnaround as per surgery protocol. Chase up hospital appointments, results, and other queries as required by clinicians. Monitor and respond to Accurx enquiries, referring on to the appropriate department or dealing with queries. Deal with emails which arrive in the Practice generic email inboxes, either resolving them or directing them to appropriate internal persons. To undertake any other reasonable work when requested to do so by clinicians and the Practice Manager. To run monthly reports that capture patients on specific medication which requires monitoring of bloods or other measures. Monitor workloads within the admin department ensuring the KPIs are adhered to such as referrals, document management, private letters, etc.
Facilitate the flow of work from the Quality and Assurance Manager to the care-coordinators and monitoring performance e.g. QOF and CQC quality standards work. Ensure that patient recalls are being carried out monthly. Any other tasks as deemed necessary for the role.
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