Oversee system availability, IT support, troubleshooting and supplier management for finance business systems. Data & Reporting:
Generate regular internal reports, work with the Data Warehouse team to support broader corporate dashboards and ensure data quality through rigorous validation and business processes. Project Support:
Act as a Finance systems SME for IT and business-led projects, contributing knowledge on system setup, configuration, and enhancements. System Change & Improvements:
Create and maintain a backlog of system enhancements, manage priorities, and build a roadmap of small change sprints. Configuration & Optimisation:
Configure SaaS finance systems, including setting up rules, roles-based access, workflows and automation tools to deliver optimised solutions. Stakeholder Engagement & Training:
Work closely with users to introduce system changes, conduct training, gather feedback, and support ongoing improvements. Problem Resolution:
Conduct root-cause analysis for system issues and collaborate with suppliers to resolve them effectively. Continuous Improvement:
Lead ongoing product optimisation, ensuring alignment with business goals and a vision for future enhancements. Key Skills & Experience: Sector:
Adult social care or healthcare, highly desirable. Experience:
5+ years in SaaS application support, product management, or similar; 3+ years with agile methodologies. Product Knowledge:
Expertise in finance systems such as Microsoft GP / 365, Civica IP, TM1, Docuware, and modern SaaS finance platforms (e.g., AP, Banking, Reporting). Technical Skills:
Proficiency in process automation, workflow, and integration tools. Skilled in system configuration, rules setup, and access controls. Agile Methodology:
Proven experience in agile methodologies, with hands-on project, sprint, and agile planning skills. Attention to Detail:
Highly organised with excellent time management and task prioritisation skills. Initiative & Accountability:
Resourceful, independent, and reliable, with a commitment to delivering results and taking ownership of tasks. Communication & Stakeholder Management:
Outstanding communication skills, with a demonstrated ability to engage and build relationships across teams. Leadership & Adaptability:
Team-oriented with some experience in line management; adaptable, open to learning, and proactive in researching new areas. Why Apply? Impactful Work:
Play a vital role in transforming finance systems to better support their teams and drive efficiency. Professional Growth:
Opportunities to expand your expertise in a collaborative and dynamic environment. Supportive Culture:
Join a diverse and talented team dedicated to making a real difference.
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