Tasks & Activities:
To provide a welcoming and responsive reception and telephone service to all patients and visitors, ensuring enquiries are dealt with efficiently and waiting times kept to a minimum.
To book appointments and give advice with respect to the services offered by the Practice.
To deal with requests for repeat prescriptions and provide information on test results according to agreed Practice procedures.
Assist in the administrative tasks of the Practice, including internal and external post, scanning letters and reports, photocopying, receiving and recording payments for private medical services, making up folders for incoming patients, handling returns to Primary Care Support Services, and compiling new patient records.
Respond to requests for assistance from the medical staff where reasonable and within the competence of the jobholder.
Use initiative to deal with issues as they arise, solving problems where possible or referring to others e.g., Reception Team Leader, Practice Manager, or Duty Doctor or Practice Nurse as necessary.
Handle all incoming telephone calls in a friendly and courteous manner, taking appropriate actions including the accurate recording of messages.
Communicate clearly both written and verbally.
Inform the Reception Team Leader or Practice Manager of any difficulties that arise during the course of work.
Understand and follow the requirements of patient confidentiality, Data Protection, and the Freedom of Information Act.
Follow Practice policies, including Health & Safety, Security, and Confidentiality.
Ensure that patients are correctly identified and that entries to the clinical system are accurate.
Evaluate the quality of work completed and, in discussion with the Reception Team Leader / Practice Manager, implement improvements where required.
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