42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm and 6pm-6am) Salary:
£12 per hour What is in it for you? A competitive salary A friendly and supportive team Training, career development & progression Overtime opportunities A great selection of benefits including access to online GP services, death in service, share options, and discounts for shopping, cinema, holidays, etc. Free on-site parking Main Duties Managing high levels of incoming and outgoing telephone calls to both clients and branches. Utilise software to ensure the required monitoring and compliance standards are met. Work as part of a monitoring team liaising with different branches nationally. Follow correct procedures for incident reporting and real-time monitoring. Work as part of a team, communicating effectively with team members and others. Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures. Undertake additional duties in line with management requests as required. Comply with ISO 27001 standards and procedures. Meet individually set KPIs. Stay current with system information, changes, and updates. What we are looking for Excellent interpersonal skills and ability to work on own initiative and as part of a
team . Ability to work in a
fast-paced
environment. Ability to manage workload to meet
team
deadlines. A willingness to learn and develop, showing a high level of commitment and professionalism. Knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint. Desired experience Alarm receiving centre Call centre Customer service Essential Applicants must have a 5-year checkable history. Must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Please note:
We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. We will consider flexible working requests from day one of employment.
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Founded in 1987, Mitie is the UK’s leading facilities management and professional services company. We offer a range of specialist services including Security, Engineering Services, Cleaning, Landscaping, Energy and Property Consultancy, Property Maintenance, and Custody Support Services. Mitie employs 77,500 people across the country, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. We take care of our customers’ people and buildings, by delivering the basics brilliantly and by deploying advanced technology. We are pioneers in the Connected Workspace, using smart analytics to provide valuable insight and deliver efficiencies to create outstanding work environments for customers.
