Based in the heart of Covent Garden, Society of London Theatre (SOLT) & UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators. You will be the main point of contact for membership enquiries for SOLT & UK Theatre, providing responsive support to members, assisting all membership management and engagement processes. You will also play a key role in supporting member-related training & events activities and provide administrative support to the Membership Services team, dealing with enquiries in an efficient, accurate and timely manner.
Key Responsibilities:
Overseeing member enquiries, acting as the primary Gateway & membership “triage” for the team. You will delegate or support the activity/project to the relevant lead in the Membership Services Team and monitor its progress until completion. Managing the “members” inbox and responding to member and stakeholder queries where appropriate. Ensuring the “membership area” on the website contains all key toolkits & information. Reviewing use of member services tools & resources reporting trends to relevant Team Manager. Administrating member training courses, conferences, forums and member events programme, providing hands-on support for all activities. Using Eventbrite for training courses and Apps for conferences, and oversee booking queries and in-house event set-up. Carrying out the extensive organisation & administration (agendas, minutes, scheduling, briefing documents) of meetings, member visits, and working groups. Supporting the evaluation of our member offer in conjunction with the Engagement Team to target member needs. Supporting promotional work to increase members accessing services. Acting as a ‘super user’ on the CRM, tracking databases, and website CMS (Content Management System), training and supporting other staff when necessary. Maintaining the Membership Directory and contacts database for SOLT and UK Theatre. Ensuring a standardised approach to administration across the organisation in conjunction with the CEO and Executive Team Manager. Managing travel arrangements, carrying out filing and archiving, and undertake all other general administrative duties for the smooth running of the Membership Services Team. Be an engaged member of the cross departmental coordinator team, providing administrative cover and support at all times, this includes updating the CRM and company websites and covering TKTS shifts when required. Attend press nights where appropriate and take advantage of trade tickets when offered. Undertake any other duties as reasonably required. This role may include some work on evenings and weekends, as required by your line manager and directed by the Events team.
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Overseeing member enquiries, acting as the primary Gateway & membership “triage” for the team. You will delegate or support the activity/project to the relevant lead in the Membership Services Team and monitor its progress until completion. Managing the “members” inbox and responding to member and stakeholder queries where appropriate. Ensuring the “membership area” on the website contains all key toolkits & information. Reviewing use of member services tools & resources reporting trends to relevant Team Manager. Administrating member training courses, conferences, forums and member events programme, providing hands-on support for all activities. Using Eventbrite for training courses and Apps for conferences, and oversee booking queries and in-house event set-up. Carrying out the extensive organisation & administration (agendas, minutes, scheduling, briefing documents) of meetings, member visits, and working groups. Supporting the evaluation of our member offer in conjunction with the Engagement Team to target member needs. Supporting promotional work to increase members accessing services. Acting as a ‘super user’ on the CRM, tracking databases, and website CMS (Content Management System), training and supporting other staff when necessary. Maintaining the Membership Directory and contacts database for SOLT and UK Theatre. Ensuring a standardised approach to administration across the organisation in conjunction with the CEO and Executive Team Manager. Managing travel arrangements, carrying out filing and archiving, and undertake all other general administrative duties for the smooth running of the Membership Services Team. Be an engaged member of the cross departmental coordinator team, providing administrative cover and support at all times, this includes updating the CRM and company websites and covering TKTS shifts when required. Attend press nights where appropriate and take advantage of trade tickets when offered. Undertake any other duties as reasonably required. This role may include some work on evenings and weekends, as required by your line manager and directed by the Events team.
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