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Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Reference
2024-149113
Position description
Domain
Performance and Support
Job field / Job profile
Customer services and support - Front office
Job title
Customer Support Manager
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Number of hours per week
37
Job description
What will I be doing?
Manage a dedicated customer portfolio, by achieving:
Strategy:
Define customer strategy through Roadmaps and Key Account Plans Identify prospective Products and Services of interest and potential sales Business Development
Customer satisfaction:
Achieve 100% customer satisfaction within account portfolio Ensure the fulfilment of commitments to Customers
Sales:
Achieve all invoicing targets for set customers Setting budgets and forecasts Create commercial proposals and drive the offer review process
Contracts:
Negotiate contracts with customers and ensure all amendments are completed on time Monitor contract compliance
Finance:
Manage customer credit limit and be the CSR point of escalation for overdues Increase SAFRAN HE and HE UK Margins
Travel specificity Travel within the UK, Subsaharan Africa and France. Candidate skills & requirements What do you need from me? Must: Experience in Customer Management Commercial negotiation skills experience Deep knowledge of products and services Deliver on commitments Be Proactive, a self-starter and take initiative Be flexible on working hours and willing to travel Integrate and synthesize information from multiple sources Have presentation skills; be able to create and present Good English - verbal and written Should: Be organised and able to adjust to workload and pressures Have knowledge of markets Have the ability to solve problems Ability to interface at top management level Ability to influence decision makers Ability to think strategically Could: Speak and write French or other languages Personal Attributes: Reliable Professional Customer orientated Confident and not afraid to have a difficult conversation with a customer Willing to travel: Frequent travels (both domestic and international) What's my next step? Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch. Diversity & Inclusion We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. Position location Job location Europe, UK, England, South East City (-ies) Fareham Candidate criteria Additional Languages preferred English (Fluent)
#J-18808-Ljbffr
Define customer strategy through Roadmaps and Key Account Plans Identify prospective Products and Services of interest and potential sales Business Development
Customer satisfaction:
Achieve 100% customer satisfaction within account portfolio Ensure the fulfilment of commitments to Customers
Sales:
Achieve all invoicing targets for set customers Setting budgets and forecasts Create commercial proposals and drive the offer review process
Contracts:
Negotiate contracts with customers and ensure all amendments are completed on time Monitor contract compliance
Finance:
Manage customer credit limit and be the CSR point of escalation for overdues Increase SAFRAN HE and HE UK Margins
Travel specificity Travel within the UK, Subsaharan Africa and France. Candidate skills & requirements What do you need from me? Must: Experience in Customer Management Commercial negotiation skills experience Deep knowledge of products and services Deliver on commitments Be Proactive, a self-starter and take initiative Be flexible on working hours and willing to travel Integrate and synthesize information from multiple sources Have presentation skills; be able to create and present Good English - verbal and written Should: Be organised and able to adjust to workload and pressures Have knowledge of markets Have the ability to solve problems Ability to interface at top management level Ability to influence decision makers Ability to think strategically Could: Speak and write French or other languages Personal Attributes: Reliable Professional Customer orientated Confident and not afraid to have a difficult conversation with a customer Willing to travel: Frequent travels (both domestic and international) What's my next step? Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch. Diversity & Inclusion We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. Position location Job location Europe, UK, England, South East City (-ies) Fareham Candidate criteria Additional Languages preferred English (Fluent)
#J-18808-Ljbffr
