Microsoft Operations Coordinator Reports to (POSITION):
Microsoft Operations Manager Team:
Microsoft Operations PURPOSE OF JOB:
Receiving training within Microsoft Operations, this role will be there to ensure a consistent, basic level of support and service across the Microsoft Enterprise Operations Team and provide additional resilience across specific areas. RESPONSIBILITIES:
To work collaboratively within various shared in-boxes dealing with a variety of query types To have a basic understanding of all Microsoft agreements from an operational perspective Understand and help manage the efficient processing of Microsoft orders Understand and assist with the efficient processing of Microsoft Contract Agreements Run reports and execute specific processes Completion of specified daily tasks and reports and checks WIDER TEAM NETWORK:
Internal: All departments within the company External: Microsoft, Customers QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications: Educated to GCSE Level with minimum of A-C Grade in Maths and English Other Requirements: Methodical & Organised, Loyal, Team player, Self Motivated & ability to multi-task Core Competencies & Skills: A background in Microsoft Licensing preferred but not essential – will consider strong licensing knowledge from other vendors Excellent attention to detail and accuracy Confident in Microsoft Excel (particularly pivot tables, v look ups and calculations) Excellent verbal and written communication skills MEASURES & GOALS:
(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)
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