Job Purpose:
Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and are one of the key drivers of Zapp’s continued growth.
To be successful in this role, you will need to have a passion for motivating people, strong communication skills, and a determination to achieve great results and create an exceptional customer experience.
Main Accountabilities and Responsibilities:
Supervise your assigned Zapp Store during your shift, including motivating, guiding, and leading your store team.
Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates.
Own stock management - from inbounding and putaway to cycle counting.
Provide end-of-shift reports to the next incoming Shift Manager.
Check staff resourcing ahead of time and resolve any issues.
Ensure correct attendance management procedures are followed when issues arise.
Practice Health & Safety as a maximal priority.
Manage and report on performance during the shift - including escalation of issues.
Liaise with the Store Operations Manager regularly to discuss performance improvements.
Skills, Experience, and Attributes:
Previous experience managing front-line operations teams whilst meeting demanding performance standards.
Experience in the Food, Retail, Hospitality, or Warehouse environments (or similar live operational environments).
Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success.
The ability to confidently and independently lead shifts.
Strong problem-solving and organizational skills.
Flexibility to be available for morning, daytime, and nighttime shifts.
About Zapp:
With on-demand essential items delivered in minutes, 24 hours a day and 7 days a week, Zapp is building the future of convenience retail and London’s leading premium & luxury ‘quick commerce’ provider.
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