Product Manager – Digital Workspace Services (Hybrid)

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Responsibilities: This role will manage products within the End User Digital Workspace Services product portfolio which includes products such as Apple Mac, RPA (Robotics Process Automation), Desktop, and more. Partner with a variety of stakeholders such as engineering, security, marketing, communications, operations to drive product objectives and experience. Support development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers. Ensure alignment of your product with other products within the Desktop Portfolio, while effectively coordinating and understanding stakeholder priorities to serve as the voice of the customer. Support the broader Product Management team to enhance end-user experience in driving key decisions through data analysis, surveys, and development of functional and business requirement documents that align strategic goals with business objectives. Be effective at resolving conflicts while managing multiple priorities, evaluating, and balancing the impact of their decisions across various businesses/customers. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement. Effective written and verbal communication skills. Effective analytic/diagnostic skills. Ability to communicate technical concepts to non-technical audience. Ability to work with virtual and in-person teams, and work under pressure or to a deadline. Education: Bachelor’s/University degree or equivalent experience. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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