Help our customers fall in love with Street!
If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street.co.uk remains best-in-class.
On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. As your product knowledge grows, you’ll be able to take on more responsibility, dealing with more technical incidents.
If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!
A bit about the job.
Becoming an expert on the Street.co.uk platform Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call Be able to make the call of when to escalate more complex tasks to our Street Engineering teams Proactively looking at ways to build your knowledge of our products Street.co.uk and Bridge Proactively ensuring customers understand and are making the most of the latest product updates/releases Working with a variety of customers from small independents through to large multi-branch estate agencies Responding to any system bugs reported by the client and escalating this to the development team where necessary Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team A bit about you.
You have commercial experience in either a live chat or IT Support role, with a keen interest in technology You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem You have a passion for technology and websites and an enthusiasm for developing this knowledge even further You’re a self-starter who can take initiative where required You’ll have outstanding communication skills, both written and verbal You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical) You’re highly organised and experienced at time management and prioritisation You’re calm and collected under pressure whilst keeping a happy and positive mindset You’re adaptable to each issue dealt with and truly take pride in your work Benefits:
Hybrid-working - you can work from home up to 2 days per week Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away ‘Give something back’ - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Mental health & well-being support via Health Assured Regular well-being initiatives Joining a new team in an exciting business with huge ambition A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate-positive company! £25,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Hiring Particulars.
We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!
#J-18808-Ljbffr
Becoming an expert on the Street.co.uk platform Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call Be able to make the call of when to escalate more complex tasks to our Street Engineering teams Proactively looking at ways to build your knowledge of our products Street.co.uk and Bridge Proactively ensuring customers understand and are making the most of the latest product updates/releases Working with a variety of customers from small independents through to large multi-branch estate agencies Responding to any system bugs reported by the client and escalating this to the development team where necessary Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team A bit about you.
You have commercial experience in either a live chat or IT Support role, with a keen interest in technology You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem You have a passion for technology and websites and an enthusiasm for developing this knowledge even further You’re a self-starter who can take initiative where required You’ll have outstanding communication skills, both written and verbal You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical) You’re highly organised and experienced at time management and prioritisation You’re calm and collected under pressure whilst keeping a happy and positive mindset You’re adaptable to each issue dealt with and truly take pride in your work Benefits:
Hybrid-working - you can work from home up to 2 days per week Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away ‘Give something back’ - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Mental health & well-being support via Health Assured Regular well-being initiatives Joining a new team in an exciting business with huge ambition A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate-positive company! £25,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Hiring Particulars.
We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!
#J-18808-Ljbffr
