About Us:
Endpoint is an interactive response technology (IRT) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.
Position Overview:
The Senior Project Manager is the primary client interface for client implementations, from initial engagement to study closedown. They are responsible for shepherding projects through the development lifecycle while working collaboratively with teammates and maintaining exceptional client satisfaction. The Senior Project Manager is also responsible for the mentoring of other Client Services staff including but not limited to Project Manager and Associate Project Managers.
Responsibilities:
Independently lead multiple projects of high complexity. Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction. Build effective partnerships with other internal teams to move project through all phases of the development process. Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies and risks. Act as subject matter expert on client clinical study protocol. Manage ongoing reporting of project health and profitability to internal and external stakeholders. Conduct end-user training. Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary. Understand the functional business process across the entire organization. Participate in and/or lead training and mentoring efforts of project team members in areas of identified expertise. Lead internal initiatives and projects that enhance delivery capability. Education:
Bachelor's degree or equivalent and/or appropriate experience. Experience:
3-5 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly. 2-4 years’ experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms required. Familiarity using SQL a plus. Skills:
Strong attention to detail and quality-focus. Strong customer service orientation. Excellent organizational and time management skills. Good communication skills. Excellent organizational skills. Strong interpersonal skills with the ability to work effectively with a wide variety of professionals. Able to work on multiple assignments with limited supervision.
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Responsibilities:
Independently lead multiple projects of high complexity. Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction. Build effective partnerships with other internal teams to move project through all phases of the development process. Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies and risks. Act as subject matter expert on client clinical study protocol. Manage ongoing reporting of project health and profitability to internal and external stakeholders. Conduct end-user training. Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary. Understand the functional business process across the entire organization. Participate in and/or lead training and mentoring efforts of project team members in areas of identified expertise. Lead internal initiatives and projects that enhance delivery capability. Education:
Bachelor's degree or equivalent and/or appropriate experience. Experience:
3-5 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly. 2-4 years’ experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms required. Familiarity using SQL a plus. Skills:
Strong attention to detail and quality-focus. Strong customer service orientation. Excellent organizational and time management skills. Good communication skills. Excellent organizational skills. Strong interpersonal skills with the ability to work effectively with a wide variety of professionals. Able to work on multiple assignments with limited supervision.
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