Director of Services

CXK are seeking a dynamic Director of Services to drive impactful service delivery that empowers individuals facing barriers to education and employment. About CXK CXK is an award-winning charity committed to empowering young people, adults, and communities across the South of England to maximise their potential. From providing groundbreaking careers information, advice and guidance and employability training to offering targeted support for those at risk, CXK’s services inspire positive change and long-term growth in individuals and communities alike. About the role It’s an exciting time to join CXK as we continue to expand our reach and launch our new 5-year strategy. We are searching for a dynamic Director of Services to drive operational excellence and quality across our diverse portfolio of services. The Director of Services will lead CXK’s full suite of operational services to young people and adults across diverse contracts, including the National Careers Service, targeted support programmes, and employability initiatives. This role is crucial in driving high-quality delivery, managing performance against contract KPIs, and ensuring that all services meet CXK’s standards and have a real impact on our beneficiaries. The Director will oversee two Assistant Directors, empowering their teams to deliver consistently excellent service. Representing CXK as a visible and proactive leader, the Director will strengthen relationships with commissioners, local authorities, and other key stakeholders, ensuring CXK’s reputation remains strong. Additionally, this role involves overseeing compliance, safeguarding, and health and safety across all services. The Director will also be responsible for mobilising new contracts and collaborating closely with the Director of Business Development to drive growth and innovation in CXK’s provision and services. Who we are looking for You’ll be a visible, resilient and passionate leader, able to engage teams and provide strong oversight on quality, financial sustainability, safeguarding, and compliance across all service areas. The ideal candidate will bring senior-level operational leadership experience, ideally within services for young people, adults or vulnerable groups, a strategic vision, and the ability to inspire and lead geographically dispersed teams. You will have a strong track record of managing complex, multi-service staff teams and programmes across the charity, education, or government sectors, deep understanding of government contracts and performance-driven programmes and stellar relationship-building skills. Financial acumen and experience in budgeting and strategic financial planning are essential to ensure sustainability and growth. If you can deliver impactful, high-quality service in a fast-paced, purpose-driven environment and you’re ready to bring energy, expertise, and a commitment to CXK’s mission, we’d love to hear from you.

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