Plus Annual Bonus
This is a great opportunity to join a well-established business and be an integral part of the team. Supporting the CSM, you will have the responsibility of supervising a team of 10 customer service administrator colleagues.
Key Responsibilities & Duties
Manage the day-to-day duties in accordance with agreed service levels. Review, monitor, and maintain quality controls of the team's work, providing feedback. Identify and provide training required by the team. Regularly assess the performance and behavioural competencies of team members. Review objectives and create training and development plans. Deal with customer complaints. Continuously improve and automate administration processes. Ensure procedures are up-to-date and fit for purpose. Work within agreed processes and payment authority levels. Manage business practices, processes, changes, and risks. Complete administration tasks as and when required.
Knowledge, Skills & Experience
2 years' customer service Team Leader experience, ideally within a financial services environment. Achieved or willing to undertake a Level 3 award in Financial Administration. Strong written and oral communication skills. Experience of planning, monitoring, and controlling work. Experience of motivating, coaching, and developing a team. Good organizational skills and ability to prioritize to meet business deadlines. Good interpersonal skills. Able to identify and assess risk in a customer services environment.
Working 35 hours per week - Monday to Friday
#J-18808-Ljbffr
This is a great opportunity to join a well-established business and be an integral part of the team. Supporting the CSM, you will have the responsibility of supervising a team of 10 customer service administrator colleagues.
Key Responsibilities & Duties
Manage the day-to-day duties in accordance with agreed service levels. Review, monitor, and maintain quality controls of the team's work, providing feedback. Identify and provide training required by the team. Regularly assess the performance and behavioural competencies of team members. Review objectives and create training and development plans. Deal with customer complaints. Continuously improve and automate administration processes. Ensure procedures are up-to-date and fit for purpose. Work within agreed processes and payment authority levels. Manage business practices, processes, changes, and risks. Complete administration tasks as and when required.
Knowledge, Skills & Experience
2 years' customer service Team Leader experience, ideally within a financial services environment. Achieved or willing to undertake a Level 3 award in Financial Administration. Strong written and oral communication skills. Experience of planning, monitoring, and controlling work. Experience of motivating, coaching, and developing a team. Good organizational skills and ability to prioritize to meet business deadlines. Good interpersonal skills. Able to identify and assess risk in a customer services environment.
Working 35 hours per week - Monday to Friday
#J-18808-Ljbffr
