Founded in 2014, Linjer is a luxury jewelry and accessories company with a goal of making it easier for people to invest in long-lasting, quality products. Over the past few years, we have grown massively from a small Hong Kong based startup to a global team, and are entering the next phase of our explosive growth this year.
We are seeking a
Customer Service Manager (E-Commerce)
to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.
This is a full-time role based in London. What You’ll Do Learn all of our customer care processes inside and out Conduct quality assurance for team members to support development and growth Onboard new team members Handle and manage tickets via email/other platforms - especially escalated tickets Manage our content database and documentation Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders Frequent reporting to monitor the performance of the team and plan resources Who You Are You have excellent written English You have excellent judgement You're very organized and a great communicator You’re thorough and detail-oriented You love to help people You're coachable and dedicated to continuous personal improvement You’re tech literate and can learn new software with ease You’re passionate about our brand and about what we do Even better: Fluency in other languages We are not able to sponsor visas for this position.
What You Can Expect Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you Work in a very dynamic environment and be part of an international team Personal development opportunities with the CEO
#J-18808-Ljbffr
We are seeking a
Customer Service Manager (E-Commerce)
to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.
This is a full-time role based in London. What You’ll Do Learn all of our customer care processes inside and out Conduct quality assurance for team members to support development and growth Onboard new team members Handle and manage tickets via email/other platforms - especially escalated tickets Manage our content database and documentation Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders Frequent reporting to monitor the performance of the team and plan resources Who You Are You have excellent written English You have excellent judgement You're very organized and a great communicator You’re thorough and detail-oriented You love to help people You're coachable and dedicated to continuous personal improvement You’re tech literate and can learn new software with ease You’re passionate about our brand and about what we do Even better: Fluency in other languages We are not able to sponsor visas for this position.
What You Can Expect Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you Work in a very dynamic environment and be part of an international team Personal development opportunities with the CEO
#J-18808-Ljbffr
