Do you work in financial services or accounting administration and are seeking a new challenge working in Bournemouth on a hybrid basis? Mortgage Intelligence is a thriving mortgage and insurance network and we are now seeking a Commissions Administrator to join our small, friendly team.
Overall Responsibility:
Calculation and payment of fees in an accurate and timely manner.
Handling broker and lender queries regarding the payment and recovery of fees to our brokers.
Key Responsibilities to include:
Achievement of all set targets (KPI’s)
Team Player
Calculation of fees when received from the lender
To be efficient and accurate for the processing of information into our database – ensuring all payments are correct and balance
To be able to verify processing accurately
Ensure all payments are processed in a timely manner with deadlines met.
Liaising with lenders and brokers to recover outstanding debts from lenders and providers
Handling phone calls from brokers and lenders queries for resources purposes
Take ownership of problems and resolve – always keeping your line manager informed
Ensure all procedures and standards are followed ensuring customers are treated fairly at all times
Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business
Must be self-motivated, a good communicator and think outside the box
To be able to multi-task and organised to meet service standards set by the department
To be responsible for own work and to report to Supervisor on progress throughout the day
To be aware of and follow the principles of Consumer Duty, acting to deliver good customer outcomes at all times.
PERSON SPECIFICATION – COMMISSION ADMINISTRATOR
A good standard of general education (5 GCSE’s grade A-C including English & Maths, or equivalent)
A minimum of 12 months experience in an administrative role
Good numeracy & accuracy skills with an attention to detail
Ability to work as part of a team
Ability to remain calm whilst working under pressure & meeting deadlines
Good verbal communication skills with an excellent telephone manner
Professional approach & positive attitude
Customer service, Accounts or Financial Services experience
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