Franchise Operations Manager

At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family who are proud to serve local communities and put people first. We have an exciting opportunity to join our team as a Franchise Operations Manager to support our franchisees in stores from Milton Keynes north to Nottingham, Yorkshire and Lancashire. The ideal candidate should live in a central location on the area to access all stores. In this field-based role you'll build and maintain relationships with new and existing franchisees to enable them to improve standards and hit business plan targets. You are required to hold a full UK driving licence and may also be required to work remotely and stay overnight on occasion. A company car is provided as part of this role! What to expect Provide support and advice through regular store visits and agreement of actionable operational reviews. Disseminate internal communications, ensuring relevance and need, in a timely manner. Champion franchisee interests within Southern Co-op on all aspects of store operation and customer offer. Manage the day to day relationship with franchisees remembering that it is their business, but that our standards must also be maintained. Represent Southern Co-op in a positive manner and uphold our values and mission statement at all times. Ensure new franchisees are able to operate and understand all store systems. Ensure Franchise Operations Manual and VME Manuals remain current and relevant to the needs of the business. Maintain strong working relationships with all internal Southern Co-op teams. Support the Franchise Operations Manager and the wider team where required. Experience of providing support and developing relationships with business owners or retail leads, across a multisite area. Understanding of food retail businesses, ideally from the convenience sector. Excellent communication and influencing skills. Excellent commercial acumen with a sound understanding of cost control, financial planning and budget setting processes. A tenacious team player with the ability to lead and manage several projects simultaneously to successful conclusions and within time restraints. Strong IT skills and knowledge of MS Office products. Benefits: £42,000 rising to £46,000. Company car. 34 days of annual leave (incl bank holidays) increasing to a maximum of 39 days after 5 years’ service. 20% discount in Southern Co-op stores. Private medical insurance. Critical illness insurance. Group life assurance. Share incentive plan. Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

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