Customer Service Administrator

Job Title: Location: Salary: Job Type: About the role: DataKom are a well-established, award-winning Telecommunications Company based in Bridgend. At DataKom, our primary focus is to ensure the best customer service for our customers. An exciting opportunity has arisen for a motivated individual to join our thriving organization as a Customer Service Administrator. The Customer Service Administrator is an essential role in delivering excellent customer service and acts as a main point of contact for our clients. You will work with all the DataKom teams to ensure excellent service is being delivered to our clients. As a member of the DataKom team, you will have excellent customer service skills matched with a practical and organized approach in everything you do. Your Responsibilities: Taking inbound customer calls and acting accordingly. Dealing with customer contact through the department mailbox. Completing account reviews with customers and generating leads for the sales team. Demonstrating initiative, ownership, and responsibility when managing customer issues to ensure the brand is protected at all times, escalating where required. Updating customers within SLA on any queries or tickets that have been raised. Developing and maintaining appropriate knowledge in products, procedures, policies, and technology. Ensuring accurate data records are inputted and maintained. About you: Requirements: Proven customer service experience. Exceptional customer service skills. Exceptional communication and numerical skills. Organizational, administrative, and proficient IT skills. Self-motivated and driven to succeed. Flexible and thrives in a fast-paced environment. Able to work off own initiative and develop ideas. Demonstrable record of effective relationship building. Ability to use Office Suite. Professional telephone manner. Customer-driven with the ability to demonstrate genuine empathy. Ability to deal with issues. Proven conflict resolution experience. If you have a “can do” attitude, are ready for your next career move, and are passionate about technology and customer service, then this is the role for you. APPLY

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