You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required utilizing appropriate data entry templates.
You will act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice triage and appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately, recording the contact in the patient record Signpost patients to the correct service where appropriate Initiate contact with and respond to requests from patients, team members, and external agencies Clinically code data on EMIS. Photocopy documentation as required Ensure new and temporary registrations and relevant patient information is passed to the registrations administrator as required Input data into patients' healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested About us
We are looking to add a highly motivated, patient-focused, hard-working receptionist (Care Navigator) to join our "Modern General Practice" team. Having recently moved to the "Modern General Practice" appointment model, you will be required to assist patients in navigating the new system, which involves an online request form and the duty GP allocating appointments according to medical needs. No more 8 am rush and no more having to tell patients that we have no appointments left early each day. We are a medium-sized family practice with around 6500 patients in the Clayton-le-Moors area. We work well as a team and are passionate about enhancing care and services for our patients from the beginning to the end of life. We are also a training practice and offer opportunities for future generations of Doctors, GPs, and Nurses. Person Specification
Qualifications
Educated to GCSE level or equivalent GCSE Maths and English (Grade C or above - or equivalent) NVQ Level 2 in Health and Social Care Experience
Working with the General Public Administrative Duties Working in a Health Care Setting Other
Flexible to work any time Monday to Friday between 8 am and 6:30 pm DBS check essential for this role Skills
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organizing) Ability to work as a team member and autonomously Good interpersonal skills Problem-solving and analytical skills Ability to follow policy and procedure Personal Qualities
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice triage and appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately, recording the contact in the patient record Signpost patients to the correct service where appropriate Initiate contact with and respond to requests from patients, team members, and external agencies Clinically code data on EMIS. Photocopy documentation as required Ensure new and temporary registrations and relevant patient information is passed to the registrations administrator as required Input data into patients' healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested About us
We are looking to add a highly motivated, patient-focused, hard-working receptionist (Care Navigator) to join our "Modern General Practice" team. Having recently moved to the "Modern General Practice" appointment model, you will be required to assist patients in navigating the new system, which involves an online request form and the duty GP allocating appointments according to medical needs. No more 8 am rush and no more having to tell patients that we have no appointments left early each day. We are a medium-sized family practice with around 6500 patients in the Clayton-le-Moors area. We work well as a team and are passionate about enhancing care and services for our patients from the beginning to the end of life. We are also a training practice and offer opportunities for future generations of Doctors, GPs, and Nurses. Person Specification
Qualifications
Educated to GCSE level or equivalent GCSE Maths and English (Grade C or above - or equivalent) NVQ Level 2 in Health and Social Care Experience
Working with the General Public Administrative Duties Working in a Health Care Setting Other
Flexible to work any time Monday to Friday between 8 am and 6:30 pm DBS check essential for this role Skills
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organizing) Ability to work as a team member and autonomously Good interpersonal skills Problem-solving and analytical skills Ability to follow policy and procedure Personal Qualities
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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