Job Location: Bognor Regis
Company: Wiley
This position provides a wide range of support activities for the UK Distribution Client team. They will work across multiple functional areas and foster excellent relationships with key teams including, Customer Service, Inventory Management, Finance and A/R, Product Data Master (PDM) and Distribution Operations to execute a variety of tasks. Their focus will be on ensuring our clients receive high-quality service, are constantly informed of important updates to our operations and services, client billings are accurate, and all income and costs are categorized in the proper GL accounts, and contract compliance is continually monitored. The position will be able to review processes & re-engineer as appropriate. The position will be able to solve various day-to-day problems on their own after the appropriate training has been provided and experience reached. More complicated and impactful issues will be brought to management's attention for awareness or assistance in resolution.
This role will need a professional customer-facing attitude and approach to engage with external clients on a regular basis at all levels.
How will you make an impact
Provide coordination between groups to help solve escalated client issues. Act as a client SME in operational and systems development projects. Evaluate reports/data and engage with finance to support proper contractual billings. Evaluate reports/data to identify ad-hoc out-of-pocket costs and if appropriate pass through to clients. Monitor client contracts for significant milestones including term expirations and anniversaries, take appropriate actions including coordinating billing changes depending on the contract. Provide ad hoc data support to clients and operations team in support of client needs. Constantly evaluate processes and procedures that affect client service, recommend changes, and participate in process documentation and continuous improvement activities. Desired Skills:
Minimum of the following grades in Maths and English language. CSE - grade 1 GCSE - grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C Experience in a customer service or operations environment. Good organisational skills. Analytical skills. Articulate report writing. Experience in using MS Office tools, particularly Excel, Word, Outlook, and PowerPoint. Able to work across processes and create productive networks with colleagues across all business functions that the role interacts with. Represent the company in a professional manner ensuring its best interests are preserved. About Wiley:
Wiley is a trusted leader in research and learning. Our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees, for example, we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range; however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. #LI-RG1
#J-18808-Ljbffr
Provide coordination between groups to help solve escalated client issues. Act as a client SME in operational and systems development projects. Evaluate reports/data and engage with finance to support proper contractual billings. Evaluate reports/data to identify ad-hoc out-of-pocket costs and if appropriate pass through to clients. Monitor client contracts for significant milestones including term expirations and anniversaries, take appropriate actions including coordinating billing changes depending on the contract. Provide ad hoc data support to clients and operations team in support of client needs. Constantly evaluate processes and procedures that affect client service, recommend changes, and participate in process documentation and continuous improvement activities. Desired Skills:
Minimum of the following grades in Maths and English language. CSE - grade 1 GCSE - grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C Experience in a customer service or operations environment. Good organisational skills. Analytical skills. Articulate report writing. Experience in using MS Office tools, particularly Excel, Word, Outlook, and PowerPoint. Able to work across processes and create productive networks with colleagues across all business functions that the role interacts with. Represent the company in a professional manner ensuring its best interests are preserved. About Wiley:
Wiley is a trusted leader in research and learning. Our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees, for example, we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range; however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. #LI-RG1
#J-18808-Ljbffr
