Job Title:
Customer Support Coordinator Location:
Bristol (BS32) Pay rate:
£14.39 per hour (salary equiv £28,000) + bonus Hours:
Monday to Friday, 9.00am - 5.30pm Working pattern:
Hybrid with 2 days WFH (after training completed 6 months approx) Parking at office location:
Yes Start date:
ASAP Duration:
6-12 months An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team for an ongoing temporary basis. This role is to provide customer support to new and existing customers: processing orders, preparing customer quotations, handling telephone enquiries from customers, inbox management, raising orders, providing support to teams and responding to technical enquiries, providing a high level of customer service. Duties required but not limited to: Processing service requests from customers Identifying suitable engineers and dates to attend site Proactively communicating with customers to resolve issues in a timely manner Producing quotations using SAP, confirming and documenting price and site availability to customer Processing customer orders Communicating with credit controllers regarding credit checks/issues Arranging engineer follow-ups and spare parts to ensure jobs are completed within departmental performance targets Reviewing systems to identify improvements to processes and procedures Prioritising mail to maintain customer satisfaction Maintaining responsibility for administrative and customer service support Essential skills and qualifications: Previous and recent experience in a busy Customer Service team SAP/CRM or equivalent ideally Ability to develop and maintain good relationships internally/externally and at all levels Excellent presentation skills and a confident, engaging communicator Highly organised & able to prioritise Ability to work under pressure and maintain accuracy Passion for customer service Morgan McKinley is acting as an Employment Agency. Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Customer Support Coordinator Location:
Bristol (BS32) Pay rate:
£14.39 per hour (salary equiv £28,000) + bonus Hours:
Monday to Friday, 9.00am - 5.30pm Working pattern:
Hybrid with 2 days WFH (after training completed 6 months approx) Parking at office location:
Yes Start date:
ASAP Duration:
6-12 months An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team for an ongoing temporary basis. This role is to provide customer support to new and existing customers: processing orders, preparing customer quotations, handling telephone enquiries from customers, inbox management, raising orders, providing support to teams and responding to technical enquiries, providing a high level of customer service. Duties required but not limited to: Processing service requests from customers Identifying suitable engineers and dates to attend site Proactively communicating with customers to resolve issues in a timely manner Producing quotations using SAP, confirming and documenting price and site availability to customer Processing customer orders Communicating with credit controllers regarding credit checks/issues Arranging engineer follow-ups and spare parts to ensure jobs are completed within departmental performance targets Reviewing systems to identify improvements to processes and procedures Prioritising mail to maintain customer satisfaction Maintaining responsibility for administrative and customer service support Essential skills and qualifications: Previous and recent experience in a busy Customer Service team SAP/CRM or equivalent ideally Ability to develop and maintain good relationships internally/externally and at all levels Excellent presentation skills and a confident, engaging communicator Highly organised & able to prioritise Ability to work under pressure and maintain accuracy Passion for customer service Morgan McKinley is acting as an Employment Agency. Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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