XBP Europe is an innovative, forward-thinking provider of bills and payments process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payments processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organizations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe.
Customer Success Manager, Harlow (Hybrid)
Essential Job Responsibilities: Serve as the main point of contact for all customer interactions, managing overall account relationships and ensuring customer satisfaction. Provide expert guidance and support to customers, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions. Investigate and resolve customer issues and complaints promptly and effectively. Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for customers. Maintain detailed records of customer communications and interactions. Prepare and deliver comprehensive reports and business reviews to customers, covering various aspects such as project status, meeting outcomes, and risk assessments. Facilitate internal and external discussions on process improvements and drive initiatives to successful completion. Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program. Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams. Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with customer needs. Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its customers. Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative. Qualifications: Bachelor's degree in a relevant field or an equivalent combination of education and relevant experience is required. Proven experience in customer relationship management or a related role, preferably in the healthcare or technology sector. Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders at all levels. Excellent problem-solving abilities and a proactive approach to addressing issues. Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively. Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies. Ability to work independently with minimal supervision, displaying initiative and self-motivation. Flexibility to adapt to changing priorities and business needs. BENEFITS Referral Bonus Permanent Contract Paid Holidays Annual bonus plan DISCLAIMER XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Job Types: Full-time, Permanent Schedule: Monday to Friday Ability to commute/relocate: Harlow, CM19: reliably commute or plan to relocate before starting work (required) Experience: Customer Success/Client relation: 5 years (required) Work authorisation: United Kingdom (required)
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Essential Job Responsibilities: Serve as the main point of contact for all customer interactions, managing overall account relationships and ensuring customer satisfaction. Provide expert guidance and support to customers, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions. Investigate and resolve customer issues and complaints promptly and effectively. Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for customers. Maintain detailed records of customer communications and interactions. Prepare and deliver comprehensive reports and business reviews to customers, covering various aspects such as project status, meeting outcomes, and risk assessments. Facilitate internal and external discussions on process improvements and drive initiatives to successful completion. Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program. Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams. Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with customer needs. Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its customers. Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative. Qualifications: Bachelor's degree in a relevant field or an equivalent combination of education and relevant experience is required. Proven experience in customer relationship management or a related role, preferably in the healthcare or technology sector. Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders at all levels. Excellent problem-solving abilities and a proactive approach to addressing issues. Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively. Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies. Ability to work independently with minimal supervision, displaying initiative and self-motivation. Flexibility to adapt to changing priorities and business needs. BENEFITS Referral Bonus Permanent Contract Paid Holidays Annual bonus plan DISCLAIMER XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Job Types: Full-time, Permanent Schedule: Monday to Friday Ability to commute/relocate: Harlow, CM19: reliably commute or plan to relocate before starting work (required) Experience: Customer Success/Client relation: 5 years (required) Work authorisation: United Kingdom (required)
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