The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Cambridge, and Peterborough, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering urgent care triage/treatment to those in need, but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is either a full-time role working Monday - Friday 8.00-16.00 or two part-time roles encompassing those hours.
Duties of the Receptionist:
Maintain a professional and organised approach when greeting and attending to patients and visitors. Answer telephone calls including the emergency line and book appointments across five clinics. Produce and maintain patient files in a timely manner with attention to detail. Book and reschedule diaries often at short notice. Undertake all administrative tasks in a timely and accurate manner. Booking urgent care telephone triage appointments and treatment appointments, where appropriate. Manage the waiting room, including greeting patients and advising them of any excessive delays. Re-book additional needs appointments or minor oral surgery appointments. Maintain the appointment system to ensure that surgery time is utilised appropriately. Distribute post accordingly. Record referral/communication correspondence in the patient’s notes and action accordingly. File all letters/correspondence in the appropriate place. Accurately prepare and maintain patient records. Prioritise workload and work proactively within a team to complete reception tasks meeting deadlines. Maintain administrative systems to ensure good working practice. Use judgemental and analytical skills to anticipate the needs of the patient. Maintain the Reception area. Make appointments and take telephone calls, interpreting as necessary the needs of both patients and clinicians. Provide emotional support to patients, recognising that anxiety can often be displayed as aggression. Knowledge of computer use is essential for input of patient data, payment transactions, and other services. Collect charges as appropriate. Cash up/bank, recording all necessary details. Occasionally work independently managing the department administration and giving appropriate advice when necessary. Maintain patient confidentiality at all times. Maintain own professional development and participate in appraisal and KSF process. Compliance with NHS code of conduct. Attend appropriate meetings. Encourage and motivate other team members. Support others by sharing skills and knowledge of the job.
This advert closes on Thursday 2 Jan 2025. Proud member of the Disability Confident employer scheme A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Cambridge, and Peterborough, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering urgent care triage/treatment to those in need, but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is either a full-time role working Monday - Friday 8.00-16.00 or two part-time roles encompassing those hours.
Duties of the Receptionist:
Maintain a professional and organised approach when greeting and attending to patients and visitors. Answer telephone calls including the emergency line and book appointments across five clinics. Produce and maintain patient files in a timely manner with attention to detail. Book and reschedule diaries often at short notice. Undertake all administrative tasks in a timely and accurate manner. Booking urgent care telephone triage appointments and treatment appointments, where appropriate. Manage the waiting room, including greeting patients and advising them of any excessive delays. Re-book additional needs appointments or minor oral surgery appointments. Maintain the appointment system to ensure that surgery time is utilised appropriately. Distribute post accordingly. Record referral/communication correspondence in the patient’s notes and action accordingly. File all letters/correspondence in the appropriate place. Accurately prepare and maintain patient records. Prioritise workload and work proactively within a team to complete reception tasks meeting deadlines. Maintain administrative systems to ensure good working practice. Use judgemental and analytical skills to anticipate the needs of the patient. Maintain the Reception area. Make appointments and take telephone calls, interpreting as necessary the needs of both patients and clinicians. Provide emotional support to patients, recognising that anxiety can often be displayed as aggression. Knowledge of computer use is essential for input of patient data, payment transactions, and other services. Collect charges as appropriate. Cash up/bank, recording all necessary details. Occasionally work independently managing the department administration and giving appropriate advice when necessary. Maintain patient confidentiality at all times. Maintain own professional development and participate in appraisal and KSF process. Compliance with NHS code of conduct. Attend appropriate meetings. Encourage and motivate other team members. Support others by sharing skills and knowledge of the job.
This advert closes on Thursday 2 Jan 2025. Proud member of the Disability Confident employer scheme A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
#J-18808-Ljbffr
