An exciting opportunity has arisen for a full-time Patient Services Coordinator to join our administrative team at Riverside Medical Practice.
Hours of work, ideally 37 hours per week, but happy to discuss for the right candidate.
We are looking for an enthusiastic, motivated, and highly organised individual with strong customer service skills. The ability to work proactively, demonstrate excellent communication skills, manage and prioritise your own workload, and respond flexibly to changing demands are essential to this role.
Main duties of the job
The candidate will be responsible for undertaking a wide range of front and back office duties and providing administrative support to the management team, doctors, and healthcare professionals. Duties can include but are not limited to: Effective use of the appointment system. Workflow and dissemination of clinical correspondence in line with practice policies and protocols. Respond appropriately to system alerts, including all tasks received in a timely and accurate manner and action accordingly. Booking appointments, scanning, and assisting patients with queries as required. Coding of patient information onto the practice clinical system. Undertaking searches, recalls, and audits as required by the doctors, nurses, and managers. About us
Riverside Medical Practice is a busy town centre practice, with a strong ethos of providing excellent care to our practice population (circa 12,000 patients) and a supportive and caring environment for our hardworking and valued practice team. Job responsibilities
Working Conditions: The normal place of work is Riverside Medical Practice; flexibility is required as the post holder may be required to work from other locations to meet the needs of the practice. Hours are required to be worked to maintain business hours between 7:30 am - 6:00 pm, whilst maintaining flexibility in order to meet the needs of the service. This may include working additional hours, evenings, and weekends as and when required. Duties & Responsibilities: Action and process all general enquiries, explain procedures, and make new and follow-up appointments. Process incoming and outgoing mail, both electronic and paper. File and store records as required. Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Workflow and dissemination of clinical correspondence in line with practice policy and protocol. Coding of patient information onto the practice clinical system (EMIS). Accurately filing and retrieving paperwork. Summarisation of new patient records within the approved framework. Extraction of necessary data from clinical correspondence and inputting into patient electronic records. Undertake searches, recalls, and audits as required by the doctors, nurses, and management team. Undertake specific assigned tasks, project support, development, and change work which may arise from time to time. Undertake any other additional duties appropriate to the post as requested by the doctors or management team. To undertake front office (reception duties). Attend to incoming and outgoing mail, both electronic and hard copy. To attend staff meetings and training events when necessary. Person Specification
Experience:
Experience of customer service. Experience of working in a busy office environment. Experience of working in primary care. Experience of working within EMIS and Docman. Experience of working in a multi-disciplinary team. Qualifications:
Good standard of education, to GCSE Level or equivalent. Recent, relevant experience in administration, secretarial, reception, or customer service role. Knowledge of office procedures. Understanding of the Data Protection Act and code of confidentiality. Educated to academic Level 2 (i.e., GCSE Grade A-C, NVQ2) or considerable recent NHS administrative experience. Customer Services Qualification level 2 or above (or relevant experience). Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The candidate will be responsible for undertaking a wide range of front and back office duties and providing administrative support to the management team, doctors, and healthcare professionals. Duties can include but are not limited to: Effective use of the appointment system. Workflow and dissemination of clinical correspondence in line with practice policies and protocols. Respond appropriately to system alerts, including all tasks received in a timely and accurate manner and action accordingly. Booking appointments, scanning, and assisting patients with queries as required. Coding of patient information onto the practice clinical system. Undertaking searches, recalls, and audits as required by the doctors, nurses, and managers. About us
Riverside Medical Practice is a busy town centre practice, with a strong ethos of providing excellent care to our practice population (circa 12,000 patients) and a supportive and caring environment for our hardworking and valued practice team. Job responsibilities
Working Conditions: The normal place of work is Riverside Medical Practice; flexibility is required as the post holder may be required to work from other locations to meet the needs of the practice. Hours are required to be worked to maintain business hours between 7:30 am - 6:00 pm, whilst maintaining flexibility in order to meet the needs of the service. This may include working additional hours, evenings, and weekends as and when required. Duties & Responsibilities: Action and process all general enquiries, explain procedures, and make new and follow-up appointments. Process incoming and outgoing mail, both electronic and paper. File and store records as required. Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Workflow and dissemination of clinical correspondence in line with practice policy and protocol. Coding of patient information onto the practice clinical system (EMIS). Accurately filing and retrieving paperwork. Summarisation of new patient records within the approved framework. Extraction of necessary data from clinical correspondence and inputting into patient electronic records. Undertake searches, recalls, and audits as required by the doctors, nurses, and management team. Undertake specific assigned tasks, project support, development, and change work which may arise from time to time. Undertake any other additional duties appropriate to the post as requested by the doctors or management team. To undertake front office (reception duties). Attend to incoming and outgoing mail, both electronic and hard copy. To attend staff meetings and training events when necessary. Person Specification
Experience:
Experience of customer service. Experience of working in a busy office environment. Experience of working in primary care. Experience of working within EMIS and Docman. Experience of working in a multi-disciplinary team. Qualifications:
Good standard of education, to GCSE Level or equivalent. Recent, relevant experience in administration, secretarial, reception, or customer service role. Knowledge of office procedures. Understanding of the Data Protection Act and code of confidentiality. Educated to academic Level 2 (i.e., GCSE Grade A-C, NVQ2) or considerable recent NHS administrative experience. Customer Services Qualification level 2 or above (or relevant experience). Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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