We're making the world of digital assets accessible and secure for everyone.
Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland, and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow, and manage crypto assets – including the Ledger hardware wallets line with more than 6 million units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust, and Transparency. Ledger is first and foremost a customer-centric company.
As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services, and will require patience and compassion to meet customers wherever they are in their learning journey.
*please note: whilst remote work is possible, we're only able to hire individuals located in the United Kingdom*
Your mission:
Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days-on 4 days-off rotation, from 6 am to 6 pm Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge What we're looking for:
Previous experience in customer support or in a customer-facing role Must have a “Customer First” attitude Outstanding written and verbal skills in English Ability to learn about hardware & software products and to analyze technical and/or factual data Proficiency in Google Docs, Sheets, Slides, Forms as well as Microsoft Excel & PPT An interest or curiosity for cryptocurrencies and/or blockchain environments is a plus Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus What's in it for you:
Training : Get trained and gain experience in one of today's most exciting and growing industries Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Medical : Comprehensive health insurance policy offering extensive medical, dental, and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : 28 days of paid leave per year Social : Frequent social events, snacks, and drinks in our Holborn office High tech : Access to high-performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
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Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days-on 4 days-off rotation, from 6 am to 6 pm Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge What we're looking for:
Previous experience in customer support or in a customer-facing role Must have a “Customer First” attitude Outstanding written and verbal skills in English Ability to learn about hardware & software products and to analyze technical and/or factual data Proficiency in Google Docs, Sheets, Slides, Forms as well as Microsoft Excel & PPT An interest or curiosity for cryptocurrencies and/or blockchain environments is a plus Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus What's in it for you:
Training : Get trained and gain experience in one of today's most exciting and growing industries Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Medical : Comprehensive health insurance policy offering extensive medical, dental, and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : 28 days of paid leave per year Social : Frequent social events, snacks, and drinks in our Holborn office High tech : Access to high-performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
#J-18808-Ljbffr
