Vetting Advisor

About The Role Vetting Advisor Are you confident when communicating to customers? Do you make sure that things get done right first time? We have an exciting opportunity for a Vetting Advisor to join our team in Lakeside, Portsmouth. Our Vetting team are renowned for setting the high standards which demonstrate Checkatrade values and support the onboarding of quality trades to our platform. Your role will be to provide excellent customer service and efficient administration of new member applications. As a fast-growing local business, we invest in our people, support career development and in return we look for brilliant people, driven to uphold the high standards we are well known for. Sounds good? We’d love to hear from you! Where do you fit in? You’ll work as part of our friendly vetting team and carry out a number of different checks from credit checks to qualifications, complete varied admin tasks, chase up paperwork, carry out vetting calls and much more. You’ll ensure trades and services know that we are a consumer information service and that we have to remain unbiased. You’ll be focused on high-level customer service at all times and undertake calls (incoming and outgoing) to facilitate the new member onboarding and successful completion of vetting processes. You’ll also speak to members via Email and Live chat and ensure accurate timely case-notes are captured and recorded. What’s in it for you? £22,000pa, plus up to £100 bonus per month A brilliant benefits package, including discounts from a range of well-known retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets. You’ll be part of a fast-paced, growing business, that has a great culture, an awesome working environment and is really going places. Full time 9am - 5pm, Monday to Friday We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. What do you need to succeed? You’ll be a service superstar with sound admin skills. Previous experience essential. You’ll be diligent and process-driven keeping all parties informed along the way. A team player, confident in your IT abilities, used to working to KPI’s and deadlines. You’ll be positive and proactive - willing to learn and progress to ensure the success of your team and our business. About Us Checkatrade is the homeowners choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards. With 47,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is. We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.

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