Broker Support/Client Manager-Marsh Specialty

Company: Marsh Description: We are seeking a talented individual to join our Construction team at Marsh. This role will be based in Birmingham. This is a hybrid role that has a requirement of working at least three days a week in the office. The role: Broker Support / Client Manager – Marsh Specialty As a key member of the team, you’ll provide intimate support to both the Client Executive and Broker, and administrative support of the placement process – new business and renewals. This extends from client/intermediary/market onboarding, through to collection and distribution of premiums, as well as routine servicing of accounts. This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge. We will rely on you to: Ensure the loading of prospect details into MPower, and assist with both pipeline monitoring and due diligence queries. Help develop requests for, and monitor progress of, onboarding/due diligence of clients, intermediaries and markets, as well as routine reactivation ahead of renewals when required, using the appropriate system/process. Assist CEs and brokers in the setting up and management of the placement within the broking system. Provide clear direction to Technical Servicing (PS/TS) through the Work Request Form (WRF). Effectively manage/resolve queries, acting as the bridge between CE/Broker, PS, and clients/markets. Ensure timely authorisation of documentation, and distribution to markets/client - debit notes, invoices and evidence of cover. Check to ensure all correspondence between Insurer(s) and client is retained on appropriate files, using both electronic and paper systems. Identify trends and develop MI to maintain and improve business best practice. Act as a link between TS and the practice to aid with query response and ensure awareness of the practice's position and the systematic chasing of challenging clients/markets. What you need to have: Previous administration experience ideally within a client management role. The will to process instructions whilst wanting to resolve backlog of queries. Confident and articulate verbal and written communicator. What makes you stand out: Previous insurance or financial services based experience. Previous track record of clearing successfully backlog of queries. Previous track record of working with remote back-office. We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. Job Type: Full-time Benefits: Company pension Life insurance Private medical insurance Work from home Schedule: Monday to Friday Education: A-Level or equivalent (preferred) Work Location: Hybrid remote in Birmingham B4 6AT

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