Main area Admin and Clerical
Grade Band 4
Contract 12 months (Fixed term)
Hours Part time - 30 hours per week (Monday to Friday)
Job ref 408-24-1235
Employer: Wirral University Teaching Hospital NHS Foundation Trust
Employer type: NHS
Site: Breast Unit Clatterbridge Hospital
Town: Bebington
Salary: £26,530 - £29,114 per annum pro rata
Salary period: Yearly
Closing: 16/01/2025 23:59
Breast Pain Clinic Coordinator Band 4 Job overview To take an active part in patient pathway co-ordination for the Breast Unit’s new Breast Pain Clinic ensuring waiting lists are managed in accordance with the Trust’s Patient Access policies and procedures.
The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the Breast Pain clinical team.
Responsibilities include:
Provide up to date, complete and accurate data.
Ensure local and national guidelines and performance targets are adhered to.
Maintain comprehensive and accurate waiting lists.
Chaperone patients in clinic while Advanced Nurse Practitioner (ANP) carries out physical examination and patient assessment.
Engage with Primary Care Referrers to improve their knowledge of the Breast Pain Clinic and compliance with CMCA referral guidelines.
Main duties of the job
Work with the current booking team to ensure correct patients are allocated to the breast pain clinic.
Liaise with the ANP and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
Notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures.
Ensure liaison between the patient access office and the Breast Pain Clinic regarding patient pathway management.
Ensure Breast Pain clinics are utilized effectively.
Monitor the completion of clinic outcomes & patient follow-up surveys.
Person specification Qualifications, Specific Experience & Training
NVQ level 3/4 qualification in Health or Social Care or equivalent experience.
Excellent computer/keyboard skills, ECDL or equivalent, proficient in MS Office.
5 GCSE qualifications with C or above including Maths and English.
Counselling qualification.
Basic Cancer Course.
Experience coordinating a patient workload.
Additional training to Foundation degree/diploma level or equivalent through short courses.
Personal Attributes
Able to recognize limitations.
Ability to communicate effectively and support.
Ability to communicate with cancer patients/families.
Ability to develop effective interpersonal relationships with colleagues.
Adaptable and able to respond to any situation.
Sensitive and empathetic.
Ability to multitask and prioritize under pressure.
Diplomatic, calm, and objective.
Approachable and professionally mature.
Ability to work autonomously and as part of a team.
Knowledge and Skills
Minimum 3 years’ experience of working in a health or social care setting.
Minimum 2 years’ experience of working with cancer patients.
Awareness of the individual needs of people affected by cancer.
Experience of responding to the support and information needs of others.
Previous experience as Senior Support worker.
Understanding of Macmillan Cancer Support and its role across the UK.
Knowledge of relevant cancer treatments, interventions, and terminology.
Experience of working without supervision using own initiative.
Other Requirements
Ability to work across sites.
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
#J-18808-Ljbffr
Grade Band 4
Contract 12 months (Fixed term)
Hours Part time - 30 hours per week (Monday to Friday)
Job ref 408-24-1235
Employer: Wirral University Teaching Hospital NHS Foundation Trust
Employer type: NHS
Site: Breast Unit Clatterbridge Hospital
Town: Bebington
Salary: £26,530 - £29,114 per annum pro rata
Salary period: Yearly
Closing: 16/01/2025 23:59
Breast Pain Clinic Coordinator Band 4 Job overview To take an active part in patient pathway co-ordination for the Breast Unit’s new Breast Pain Clinic ensuring waiting lists are managed in accordance with the Trust’s Patient Access policies and procedures.
The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the Breast Pain clinical team.
Responsibilities include:
Provide up to date, complete and accurate data.
Ensure local and national guidelines and performance targets are adhered to.
Maintain comprehensive and accurate waiting lists.
Chaperone patients in clinic while Advanced Nurse Practitioner (ANP) carries out physical examination and patient assessment.
Engage with Primary Care Referrers to improve their knowledge of the Breast Pain Clinic and compliance with CMCA referral guidelines.
Main duties of the job
Work with the current booking team to ensure correct patients are allocated to the breast pain clinic.
Liaise with the ANP and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
Notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures.
Ensure liaison between the patient access office and the Breast Pain Clinic regarding patient pathway management.
Ensure Breast Pain clinics are utilized effectively.
Monitor the completion of clinic outcomes & patient follow-up surveys.
Person specification Qualifications, Specific Experience & Training
NVQ level 3/4 qualification in Health or Social Care or equivalent experience.
Excellent computer/keyboard skills, ECDL or equivalent, proficient in MS Office.
5 GCSE qualifications with C or above including Maths and English.
Counselling qualification.
Basic Cancer Course.
Experience coordinating a patient workload.
Additional training to Foundation degree/diploma level or equivalent through short courses.
Personal Attributes
Able to recognize limitations.
Ability to communicate effectively and support.
Ability to communicate with cancer patients/families.
Ability to develop effective interpersonal relationships with colleagues.
Adaptable and able to respond to any situation.
Sensitive and empathetic.
Ability to multitask and prioritize under pressure.
Diplomatic, calm, and objective.
Approachable and professionally mature.
Ability to work autonomously and as part of a team.
Knowledge and Skills
Minimum 3 years’ experience of working in a health or social care setting.
Minimum 2 years’ experience of working with cancer patients.
Awareness of the individual needs of people affected by cancer.
Experience of responding to the support and information needs of others.
Previous experience as Senior Support worker.
Understanding of Macmillan Cancer Support and its role across the UK.
Knowledge of relevant cancer treatments, interventions, and terminology.
Experience of working without supervision using own initiative.
Other Requirements
Ability to work across sites.
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
#J-18808-Ljbffr
